Christal Smallwood
Las Vegas,NV
Summary
Dedicated professional with strong customer service skills, known for dependability and attention to detail. Proven ability to manage multiple tasks efficiently in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Logistics & Planning
United States Air Force
06.2018 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Highly organized Logistics and Personnel Manager with 5+ years of experience overseeing, training, and equipping teams for high-tempo operations. Proven capability to manage global deployments, maintain 100% compliance with tracking systems, and lead logistics planning.
- Directed all deployment activities for a 400-person unit, ensuring 100% compliance with international deployment requirements.
Hospitality Worker
United States Air Force
10.2017 - 06.2018
- Coordinated food service operations to ensure timely meal delivery and adherence to quality standards.
- Trained and mentored new staff on hospitality procedures and customer service excellence.
- Implemented inventory management practices, reducing waste and optimizing supply levels.
- Assisted in event planning, contributing to successful execution of various military functions and ceremonies.
- Ensured compliance with health and safety regulations through regular inspections and staff training sessions.
- Streamlined workflow processes, enhancing efficiency in dining facility operations and service delivery.
- Managed customer feedback channels, improving satisfaction ratings through prompt resolution of concerns.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Crew Member
Braums Ice Cream And Dairy
09.2015 - 05.2017
- Provided exceptional customer service during peak hours, enhancing overall guest satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and managing cash flow.
- Collaborated with team members to maintain cleanliness and organization in dining and food preparation areas.
- Assisted in training new crew members on operational procedures and customer service standards.
- Implemented best practices for food safety and sanitation, promoting a safe work environment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate of Science - Health Sciences
University of Nevada, Las Vegas
Las Vegas, NV05-2030
Associate of Science - Health Sciences
College of Western Idaho
Nampa, ID12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Logistics & Planning
United States Air Force
06.2018 - 03.2023
Hospitality Worker
United States Air Force
10.2017 - 06.2018
Crew Member
Braums Ice Cream And Dairy
09.2015 - 05.2017
Associate of Science - Health Sciences
University of Nevada, Las Vegas
Associate of Science - Health Sciences
College of Western Idaho