Christian Kurniawan
Regional Manager
Jakarta Barat
Summary
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Regional Manager
PT Sumber Natural Indonesia
10.2024 - Current
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Supervised various locations, enforcing high-quality standards of operation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Deputy Regional Manager
Seven Retail Group
09.2023 - Current
- Manage day-to-day operations within the organization
- Oversee 15 Area Manager's work on daily basis ensure adherence (Jabodetabek and Outer city)
- Provides Area Manager's critical feedback relate to operations miscellaneous
- Ownership & handle Golden Lamian's outlet based on each area
- Site visit for inspection & continuous improvements
General Manager
PT Mitra Boga Ventura
11.2022 - 07.2023
- Indicate overall business and operations strategy
- Seeking for new opportunity and expansion for business plan as targeted
- Create program work for development budget estimation, labor cost, sales target, and promotional per each brands
- In charge for several brands (Xi Bo Ba, Xi Ji, Slimbowl, MoTahu Aja!, Blisse, Absoluttea, Ela Greek Doughnut, SenantiRasa)
- Generate report to CEO as for daily operations, regarding sales, profit & loss calculation, and other expenses
- Establishes multi department, control daily activity, finding issue & problem solving
- Monitored performance and offered mentoring to existing team members
- Promoted revenue & sales by analyzing profitability and key metrics in coordination with Chief Finance Office
Operations Manager
Hong Tang Group Asia
05.2022 - 11.2022
- Responsible for brand groups, Hong Tang Healthy Dessert, 1868 Curry House, Kokku Ramen, Le Viet, and Tian Tang
- Managed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Developed and shared best practices across company to align with objectives and quality standards
- Exceeded team goals by partnering with staff to share and implement customer service initiatives
- Inspected new products to assess quality and preparedness
- Conferred with board of directors to establish values and mission
- Supervised supply purchases, management and tracking in line with budgetary requirements
- Developed team communications and information for meetings
- Identified issues, analysed information and provided solutions to problems
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
Account Manager
DishServe Indonesia
11.2021 - 05.2022
- Identified prospective and evaluated market potential for kitchen partners
- Frequently visited kitchen partners to maintain positive and productive relationships
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing kitchen partners
- Communicated with kitchen partners to immediately determine and resolve problems, avoiding escalation
- Supported inventory tracking of rented items for reporting to Directors
- Planned and executed new strategies to increase sales and promotional plan
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory by keeping up internal brand top notch
- Managed payroll accuracy using specific checklists and quality review processes monthly ordered
Head of Operations
YummyCorp
09.2020 - 11.2021
- Managed team of 12 Operation Coordinator (Supervisor level) in centralized system office
- Oversee day to day outlet cloud kitchen operations with mapping standard operating procedures for Company goals
- Used extensive management and leadership experience to inspire and motivate high-performing operational managers and wider teams
- Align with Partnership department for taking good care of Brand Partner product in each of our cloud kitchen outlets
- Analyzed and find solutions for complaints, search for root cause, and do improvement for the team
- Oversee 30+ cloud kitchen outlets with more variety of brand partners and make sure day to day job functions followed within outlet level crew
- Managed Operations Coordinator to make sure each of them paying attention to run the cloud kitchen based on centralized system from the office
- Developed and implemented strategic operational policies to enhance company delivery against best practice targets
Logistic Manager
YummyCorp
07.2019 - 09.2020
- Ensured alignment by reconciling shipment data between multiple systems
- Maintain daily products for Yummybox (a newly B2C online food order platform) from the very First day launching
- Oversee raw material and half process cooked product to send for Yummy Cater business unit (Wings, U.S Embassy, The Ascott Jakarta, Facebook Indonesia
- Lead quality control staff for food packaging process for B2C food Order delivery
- Supervised and monitor quality control process for fresh materials
- Ensure all the products are send in good quality, following standard food safety (no foreign objects, no insects, no bad product) within certain timeline to fulfill the delivery time slot
- Refined and improved product transport and storage processes
- Assisted with continuous improvement initiatives by identifying inefficiencies and cost optimization opportunities
Quality Control Manager
YummyCorp
08.2018 - 06.2019
- Innovate and commercialize new food products and contribute to the long term growth of the F&B Company business
- Lead and manage a team of product specialist and Chef to constantly innovate the product cycle and do the food test
- Taking charge and responsibilities include new product development such as formulation development / testing, packaging development
- Creating & mapping daily menu to serve by kitchen team with 3 types of main course, Indonesian, Asian, and Western (including soup options) for The Canteen
- Unilever, comfort quick bite food for The Warung, healthy drinks at Buavita outlet, and premium option for sweet Magnum Café
- Participated in several ISMAYA group yearly event (DWP, Jakarta Culinary Festival, etc)
- Supports cross functional team and manage product preparing, sensory evaluation, and reformulation of current products
- Act for continuous improvement, drives results and assist in problem solving/root cause investigations of production problems
Research & Development Manager
YummyCorp
07.2017 - 07.2018
- Drafted and submitted reports to management to provide information, analyse concerns and recommend solutions for food ideas
- Designed and implemented R&D guidelines and policies to create standards and quality for mass productions
- Reviewed and evaluated cooking methodologies to align and standardize in daily processing, strengthening kitchen crew knowledge
- Oversaw and maintained recipe data to gauge with ingredients, weaknesses problems and records for databases
- Pro actively maintain R&D food presentations for BOD judgement & approval
Operations Manager
PT Dapur Berry Indonesia
03.2014 - 06.2017
- Coordination and Supervision
- Plan effective strategies for the financial well-being of the company
- Formulate and implement departmental and organizational policies and procedures to maximize output
- Monitor adherence to rules, regulations and procedures
- Plan the use of human resources
- Organize recruitment and placement of required staff
- Establish organizational structures
- Delegate tasks and account-abilities
- Establish work schedules
- Supervise staff
- Monitor and evaluate performance
- Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods
- Monitor performance and implement improvements
- Ensure quality of products
- Manage quality and quantity of employee productivity
- Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance
- Facilitate coordination and communication between support functions
- Implement and manage operational plans.
Store Manager
PT Sari Burger Indonesia
11.2012 - 01.2014
- Understanding the SOP of BURGER KING for food safety issue
- Do the training session chart for staff level (crew up to leader)
- Managing the DELIVERY SERVICE work flow for daily services
- Implementing food safety issue in the restaurant for the best result
- Administrative tasks (Ordering & purchasing, reporting sales, weekly operational report, end of month report), COGS movement, Profit & Loss statement in the restaurant, stocks up, etc
- Doing travel path, managing operational kitchen, and implementing good working environment in every shift tasks
- Working based on S.O.P restaurant, make sure all operational in the restaurant are work properly
Restaurant Manager
PT Arana Tripasti (KYODAI RAMEN)
01.2011 - 09.2012
- Working based on S.O.P restaurant, make sure all operational in the restaurant are work properly
- Ordering ingredients, checking orders, stocks controlling
- Implementing Human Resource Department, handling payroll, take over for employee attendance report monthly, controlling kitchen
- Check and calculating cost and profit
- Do a promotional add for restaurant, marketing the regular promo, do the administrative stuffs
- Championed 100% guest satisfaction by providing excellent dining experience
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
- Minimized loss and misuse of equipment through proper supervision and staff training
Education
Sarjana Pendidikan -
11.2006
Skills
Leadership and team building
Change management & policies
Multi brand or multi outlet management
Customer experiences
Goal development planning
Complex problem solving
Staff training & development
Operations management
Process improvement
Pre opening, processing, opening, running
Operations oversight
References
- Amanda, Abigail, Human Capital, 082125553287, PT Mitra Boga Ventura
- Eirene, COO & Owner, 081318399995, Hong Tang Group Asia
- Ario, Co Worker, 087823074161, DishServe Indonesia
- Ivan De Putra, Chief Operating Officer, 087808183388, Yummy Corp
- Frangky Anthony, Human Resource, 082111977716, PT Dapur Berry Indonesia
Timeline
Regional Manager - PT Sumber Natural Indonesia
10.2024 - Current
Deputy Regional Manager - Seven Retail Group
09.2023 - Current
General Manager - PT Mitra Boga Ventura
11.2022 - 07.2023
Operations Manager - Hong Tang Group Asia
05.2022 - 11.2022
Account Manager - DishServe Indonesia
11.2021 - 05.2022
Head of Operations - YummyCorp
09.2020 - 11.2021
Logistic Manager - YummyCorp
07.2019 - 09.2020
Quality Control Manager - YummyCorp
08.2018 - 06.2019
Research & Development Manager - YummyCorp
07.2017 - 07.2018
Operations Manager - PT Dapur Berry Indonesia
03.2014 - 06.2017
Store Manager - PT Sari Burger Indonesia
11.2012 - 01.2014
Restaurant Manager - PT Arana Tripasti (KYODAI RAMEN)
01.2011 - 09.2012
Universitas Atma Jaya - Sarjana Pendidikan,