Christie Anthonette Riry
Cilebut, Kab. Bogor
Summary
Adept at enhancing guest experiences and streamlining dining operations, I excelled in various roles at Holland America Line, including Specialty Restaurant Waitress and Restaurant Hostess. Leveraging skills in guest relations management and POS system operations, I significantly improved service efficiency and customer satisfaction. My friendly demeanor and ability to manage high-volume dining settings have consistently elevated dining standards.
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
Holland America Line
04.2023 - Current
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Reported problematic guests to management to foster safe and pleasant environment.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Semi Fine Dining Waitress
Holland America Line
02.2017 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Specialty Restaurant Waitress
Holland America Line
06.2014 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Operated Micros POS systems for food and beverage order.
Education
Hotel Management
11-2009
- On The Job Training as Cook and Housekeeper, Le Meridien Hotel, Jakarta, Completed 2007
- On The Job Training as Waitress, Nikko Bali Resort & Spa, Completed 2009
- Completed Coursework: A2 Certification in German Language, 2019
Skills
- High volume dining
- Friendly demeanor
- Dining customer service
- Guest relations management
- Dining room management
- Task prioritization
- Kitchen staff coordination
- POS system operations
- Service orientation
- Active learning
- Reservations coordination
- Customer service
Languages
Indonesian
Native language
English
Advanced
C1
German
Intermediate
B1
Timeline
Restaurant Hostess - Holland America Line
04.2023 - Current
Semi Fine Dining Waitress - Holland America Line
02.2017 - Current
Specialty Restaurant Waitress - Holland America Line
06.2014 - Current
Bogor Hotel Institute - , Hotel Management
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