Summary
Overview
Work History
Education
Skills
Timeline
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Christina Hernandez

Idaho Falls

Summary

Experienced in sales and customer relations positions with 9+ years of banker/teller experience. I am personable and enthusiastic professional. I am open to learning new skills. I am friendly, helpful, and polite, and able to listen effectively when solving problems. I can work in busy environments and within a team setting.

Overview

12
12
years of professional experience

Work History

Operations Return Specialist

Bank of Idaho
02.2024 - Current
  • Item Processing:Receiving, sorting, and verifying returned items like NSF (non-sufficient funds) checks, returned debits, or other damaged negotiable instruments.
  • Reconciliation:Balancing departmental records with the bank's main ledger and ensuring the accuracy of returned item data.
  • Customer Communication:Notifying customers of returned items and associated fees or actions required.
  • Fraud Prevention:Identifying potentially fraudulent activity or patterns in returned items.
  • Record Keeping:Maintaining detailed records of all processed returns for audit and compliance purposes.
  • Inter-Departmental Coordination:Liaising with departments such as accounting, customer service, and fraud prevention to resolve issues related to returned items.
  • Compliance:Ensuring that all return processing activities comply with banking regulations and internal policies.

Sr Client Service Associate

Zion's First National Bank
09.2020 - Current
  • Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers
  • Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
  • Balance automated teller machines, teller cash dispensers (TCDs)/teller cash recyclers (TCRs)
  • Solving problems and helping with complex work-related matters and guides and advises tellers in the efficient handling of client's needs.
  • Assisted with the training of new tellers, ensuring they received a comprehensive education on proper banking policies

PB/SBS/MOD/Teller

Jp Morgan Chase bank
02.2014 - 01.2015
  • Learn products, services, and procedures quickly and accurately
  • Filled in for the supervisor and maintained normal bank floor operations
  • Building relationships with clients by sharing product knowledge and solutions and guiding and recommending when opportunity Is Identified
  • Help clients acquire loans by gather loan applications and documentation
  • Develop referral networks, suggest alternate channels and cross-sell
  • Maintain an active knowledge base of all of the organization's loan products and understanding of the qualifications requires of each applicant
  • Schedule meeting with Financial Advisor
  • Open Business accounts, Personal accounts
  • Set clients up with Merchant Services

Education

High School Diploma -

Skyline High School
06.2006

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Idaho State University

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Operations Return Specialist

Bank of Idaho
02.2024 - Current

Sr Client Service Associate

Zion's First National Bank
09.2020 - Current

PB/SBS/MOD/Teller

Jp Morgan Chase bank
02.2014 - 01.2015

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Idaho State University

High School Diploma -

Skyline High School
Christina Hernandez