Experienced in sales and customer relations positions with 9+ years of banker/teller experience. I am personable and enthusiastic professional. I am open to learning new skills. I am friendly, helpful, and polite, and able to listen effectively when solving problems. I can work in busy environments and within a team setting.
Overview
12
12
years of professional experience
Work History
Operations Return Specialist
Bank of Idaho
02.2024 - Current
Item Processing:Receiving, sorting, and verifying returned items like NSF (non-sufficient funds) checks, returned debits, or other damaged negotiable instruments.
Reconciliation:Balancing departmental records with the bank's main ledger and ensuring the accuracy of returned item data.
Customer Communication:Notifying customers of returned items and associated fees or actions required.
Fraud Prevention:Identifying potentially fraudulent activity or patterns in returned items.
Record Keeping:Maintaining detailed records of all processed returns for audit and compliance purposes.
Inter-Departmental Coordination:Liaising with departments such as accounting, customer service, and fraud prevention to resolve issues related to returned items.
Compliance:Ensuring that all return processing activities comply with banking regulations and internal policies.
Sr Client Service Associate
Zion's First National Bank
09.2020 - Current
Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers
Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies