Christina Hernandez
Idaho Falls
Summary
Experienced in sales and customer relations positions with 9+ years of banker/teller experience. I am personable and enthusiastic professional. I am open to learning new skills. I am friendly, helpful, and polite, and able to listen effectively when solving problems. I can work in busy environments and within a team setting.
Overview
12
12
years of professional experience
Work History
Operations Return Specialist
Bank of Idaho
02.2024 - Current
- Item Processing:Receiving, sorting, and verifying returned items like NSF (non-sufficient funds) checks, returned debits, or other damaged negotiable instruments.
- Reconciliation:Balancing departmental records with the bank's main ledger and ensuring the accuracy of returned item data.
- Customer Communication:Notifying customers of returned items and associated fees or actions required.
- Fraud Prevention:Identifying potentially fraudulent activity or patterns in returned items.
- Record Keeping:Maintaining detailed records of all processed returns for audit and compliance purposes.
- Inter-Departmental Coordination:Liaising with departments such as accounting, customer service, and fraud prevention to resolve issues related to returned items.
- Compliance:Ensuring that all return processing activities comply with banking regulations and internal policies.
Sr Client Service Associate
Zion's First National Bank
09.2020 - Current
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers
- Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
- Balance automated teller machines, teller cash dispensers (TCDs)/teller cash recyclers (TCRs)
- Solving problems and helping with complex work-related matters and guides and advises tellers in the efficient handling of client's needs.
- Assisted with the training of new tellers, ensuring they received a comprehensive education on proper banking policies
PB/SBS/MOD/Teller
Jp Morgan Chase bank
02.2014 - 01.2015
- Learn products, services, and procedures quickly and accurately
- Filled in for the supervisor and maintained normal bank floor operations
- Building relationships with clients by sharing product knowledge and solutions and guiding and recommending when opportunity Is Identified
- Help clients acquire loans by gather loan applications and documentation
- Develop referral networks, suggest alternate channels and cross-sell
- Maintain an active knowledge base of all of the organization's loan products and understanding of the qualifications requires of each applicant
- Schedule meeting with Financial Advisor
- Open Business accounts, Personal accounts
- Set clients up with Merchant Services
Education
High School Diploma -
Skyline High School
06.2006
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Idaho State University
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Operations Return Specialist
Bank of Idaho
02.2024 - Current
Sr Client Service Associate
Zion's First National Bank
09.2020 - Current
PB/SBS/MOD/Teller
Jp Morgan Chase bank
02.2014 - 01.2015
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Idaho State University
High School Diploma -
Skyline High School