Christina Ishida
Orofino
Summary
Proven Medical Billing Specialist with a track record of enhancing patient satisfaction and reducing billing errors at PACT EMS. Expert in medical coding and HIPAA compliance, demonstrating exceptional communication skills and a knack for resolving complex insurance issues. Achieved a significant decrease in claim denials through meticulous attention to detail and collaborative problem-solving.
Overview
12
12
years of professional experience
Work History
Medical Billing Specialist
PACT EMS
01.2020 - 01.2025
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
Sales Representative
BEAR-iatrics Inc
09.2013 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Conducted detailed market analysis to guide development of sales strategies.
Production Supervisor
Bear-iatrics Inc
09.2012 - 12.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
Education
No Degree - Education
Treasure Valley Community College
Ontario, ORHigh School Diploma -
Syracuse High School
Syracuse, KS05-1985
Skills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Patient billing
- CPT knowledge
- Denial management
- Medicare and medicaid process
- Medical coding expertise
- Bill payment
- Accounts payable
Timeline
Medical Billing Specialist
PACT EMS
01.2020 - 01.2025
Sales Representative
BEAR-iatrics Inc
09.2013 - 12.2019
Production Supervisor
Bear-iatrics Inc
09.2012 - 12.2019
No Degree - Education
Treasure Valley Community College
High School Diploma -
Syracuse High School
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