Christine Littlefield
COEURDALENE
Summary
Results-driven professional with strong analytical skills and a focus on customer satisfaction in payment processing. Known for maintaining positive relationships and enhancing service efficiency, consistently achieving high performance in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Payment Solutions Associate
Bread Finacial
Coeur D'Alene, ID
01.2019 - Current
- maintained strict adherence to privacy protocols while handling sensitive financial information.
- Worked diligently under pressure during peak periods, maintaining a consistent record of excellent performance.
- Enhanced customer satisfaction by efficiently processing payment transactions and addressing client concerns.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Server
Hagadone Corporation
Coeur D'Alene, ID
07.2018 - 11.2018
- Collaborated with kitchen staff to coordinate special requests and dietary restrictions effectively for diverse clientele.
- Implemented suggestions for improving workflow processes, contributing to overall operational efficiency of the restaurant.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders, ensuring accuracy and timely delivery.
Server
Darden
Rancho Cucamonga, CA And Coeur D’ Alene, ID
09.2015 - 08.2018
- Collaborated with kitchen staff to optimize workflow and enhance service efficiency.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Implemented strategies to improve table turnover rates during peak hours.
- Provide added support to fellow employees as needed with lead pos access.
Education
Mathematics And Business Management
Citrus College
Glendora, CASkills
- Strong analytical skills
- Payment processing
- Relationship management
- Strong focus on group success while maintain personal goals
- Self driven with little to no input
Timeline
Payment Solutions Associate
Bread Finacial
01.2019 - Current
Server
Hagadone Corporation
07.2018 - 11.2018
Server
Darden
09.2015 - 08.2018
Mathematics And Business Management
Citrus College