Summary
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Jenner

Boise,ID

Summary

Dynamic Banking Customer Service Representative with a proven track record at Wells Fargo, excelling in issue resolution and compliance awareness. Recognized for enhancing customer satisfaction through tailored solutions and effective communication. Skilled in call center operations and time management, consistently delivering exceptional service while fostering client loyalty.

Highly disciplined and safety-focused military driver with a proven track record of transporting personnel and sensitive materials reliably under demanding conditions. Awarded a medal for exemplary safe driving, demonstrating consistent adherence to safety protocols and mission requirements. Trusted to operate and maintain vehicles across varied terrain and high-pressure situations, with zero incidents. Committed to efficiency, situational awareness, and ensuring the security and wellbeing of all passengers and cargo.

Work History

Banking Customer Service Representative

Wells Fargo
2017 - 2024
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
  • Managed high volume of inbound calls, ensuring prompt and professional customer service.
  • Delivered personalized banking advice, helping customers make informed financial decisions.
  • Bolstered client trust with thorough explanations of account features and benefits.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.

Credit Card Specialist

Capital One/SYKES
2016 - 2017
  • Built strong relationships with customers to increase retention and loyalty.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
  • Evaluated customer creditworthiness and financial statements to determine credit limits.
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Generated reporting to aid leadership with information to determine future credit card goals.
  • Maintained strong working knowledge of relevant regulatory requirements affecting the credit card industry, ensuring ongoing compliance within operations.
  • Fielded 100 incoming customer calls to deliver high-quality solutions.

Billing Specialist

Teleperformance/AT&T
03.2015 - 2016
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with the collections team to recover overdue client payments, maintain cash flow, and minimize write-offs.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.

Technical Support Representative

WDS Global
2011 - 2015
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Developed user-friendly guides for common issues, reducing volume of support tickets.
  • Reduced call handling time, implementing efficient diagnostic protocols.
  • Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.

Retention Specialist

DIRECTV
2010 - 2011
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
  • Conducted detailed analysis of customer feedback to identify patterns and areas for improvement, enhancing overall satisfaction.
  • Empowered customers by providing comprehensive resources and support for self-service, improving satisfaction.
  • Built strong customer rapport, leading to increased advocacy and positive word-of-mouth referrals.

Electronics Retail

Walmart
2008 - 2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Aircraft Fuel Systems Technician

Western Aircraft
2006 - 2008
  • Safeguarded environmental compliance, implementing procedures for safe handling and disposal of hazardous materials related to aircraft fuel systems.
  • Streamlined inventory management by maintaining an organized system for tracking tools, parts, and supplies needed for efficient operations within the workspace assigned for Aircraft Fuel Systems Technician functions.
  • Supported seamless operations during emergencies or contingencies, working extended hours or shifts as required to restore affected aircraft fuel systems back to operational status.
  • Collaborated with cross-functional teams to guarantee proper integration of the fuel system into overall aircraft design.
  • Managed risk effectively by participating in safety meetings and strictly following established safety protocols when working on or around live aircraft systems.
  • Kept equipment clean and functional with regular inspections and upkeep.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Fueled airline equipment according to exact work orders.
  • Supported flight safety by completing de-icing work.
  • Maintained clear and clean ramp, building and customer areas.
  • Assisted with aircraft and equipment transport and movement.
  • Collaborated with colleagues in developing and refining maintenance procedures.

Military Police

U.S. Army Active Duty
2001 - 2006
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
  • Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
  • Provided training to fellow Military Police officers, increasing overall unit readiness and effectiveness.
  • Safeguarded VIPs during high-profile visits, implementing stringent security protocols to mitigate risks.
  • Improved base safety by enforcing strict adherence to military regulations and protocols.
  • Enhanced security by conducting thorough patrols and inspections of military facilities.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Facilitated smooth traffic flow on military installations by directing vehicular movement and enforcing parking regulations.
  • Responded swiftly to incidents involving domestic disputes or violent behavior, restoring peace and protecting all parties involved.
  • Assisted in maintaining order during emergency situations, ensuring rapid response and efficient evacuation procedures.
  • Demonstrated cultural sensitivity while interacting with diverse populations both on-base and within surrounding communities.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Handled citation and traffic violation paperwork.
  • Thoroughly analyzed criminal information and processed crime scenes.

Education

High School Diploma -

Libby High School
Libby, MT
01-2001

Skills

  • Compliance awareness
  • Sales proficiency
  • Client confidentiality
  • Computer skills
  • Call center operations
  • Issue and complaint resolution
  • Sales transactions
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Clean driving record
  • Safe driving record
  • Defensive driving
  • Pre-trip and Post-trip inspections

Languages

English
Full Professional

Timeline

Billing Specialist

Teleperformance/AT&T
03.2015 - 2016

Banking Customer Service Representative

Wells Fargo
2017 - 2024

Credit Card Specialist

Capital One/SYKES
2016 - 2017

Technical Support Representative

WDS Global
2011 - 2015

Retention Specialist

DIRECTV
2010 - 2011

Electronics Retail

Walmart
2008 - 2010

Aircraft Fuel Systems Technician

Western Aircraft
2006 - 2008

Military Police

U.S. Army Active Duty
2001 - 2006

High School Diploma -

Libby High School

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Christopher Jenner