CHYENNE STANLEY
Caldwell
Summary
Detail-oriented professional with extensive experience in real-time captioning, editing, and remote work environments. Exceptional written communication skills, audio comprehension, and keen attention to detail ensure accuracy while thriving under time-sensitive conditions. Proven ability to evaluate AI-generated content for quality and adherence to project guidelines. Currently pursuing an Associate Degree in Health Information Technology, complemented by a completed Medical Coding Certificate, demonstrating a commitment to continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
COMMUNICATIONS ASSISTANT
CaptionCall / Sorenson
04.2017 - Current
- Provide real-time captioning services by accurately transcribing live telephone conversations.
- Interpret varied speech patterns, accents, speaking speeds, and audio quality conditions while maintaining accuracy.
- Produce clear, readable captions under strict time constraints.
- Maintain confidentiality and professionalism while handling sensitive personal information.
- Demonstrate strong listening, grammar, spelling, and written communication skills.
- Work independently in a remote environment while meeting quality and performance standards.
- Remote
AI TRAINER
DataAnnotation
10.2023 - Current
- Evaluate AI-generated responses for accuracy, quality, and adherence to project requirements.
- Analyze written content using detailed guidelines and rating criteria.
- Provide written feedback supporting evaluation decisions.
- Maintain confidentiality of proprietary information and project materials.
- Consistently meet quality expectations while working independently.
- Remote
HEAD CLEANER
Gemtek Housekeeping
10.2016 - 10.2017
- Performed residential cleaning services while maintaining quality and efficiency standards.
- Built positive client relationships through professionalism and attention to detail.
- Supervised daily cleaning operations to ensure high standards of cleanliness and efficiency.
- Trained and mentored new staff on best practices and safety protocols.
CUSTOMER SERVICE REPRESENTATIVE
Citi
01.2016 - 01.2017
- Assisted customers with account inquiries and issue resolution in a fast-paced call center environment.
- Maintained professionalism while handling sensitive financial information.
- Navigated multiple systems simultaneously while documenting account activity.
- Met company standards for customer service and accuracy.
Education
Associate of Applied Science - Health Information Technology
Idaho State University
Remote05-2027
Intermediate Technical - Medical Coding
Idaho State University
Remote12-2025
High School Diploma - undefined
Nampa High School
Skills
- Real-Time Captioning
- Transcription
- Audio Comprehension
- Written Communication
- Attention to Detail
- Quality Assurance
- AI Content Evaluation
- Documentation Accuracy
- Confidentiality
- Time Management
- Remote Work
- Microsoft Office & Excel
- Data Entry
- Documentation
- Remote Collaboration
- AI Evaluation
- Problem-solving
- Customer service
- Attention to detail
- Multitasking
- Critical and analytical thinking
- Effective communication
- Verbal and written communication
- Data accuracy
- Information confidentiality
- Computer proficiency
ADDITIONAL EXPERIENCE
- Cashier, Easter Seals Goodwill Industries (2014 – 2015)
- Cashier, Kmart (2013 – 2014)
Timeline
AI TRAINER
DataAnnotation
10.2023 - Current
COMMUNICATIONS ASSISTANT
CaptionCall / Sorenson
04.2017 - Current
HEAD CLEANER
Gemtek Housekeeping
10.2016 - 10.2017
CUSTOMER SERVICE REPRESENTATIVE
Citi
01.2016 - 01.2017
High School Diploma - undefined
Nampa High School
Associate of Applied Science - Health Information Technology
Idaho State University
Intermediate Technical - Medical Coding
Idaho State University