Ciara Griffith

I started at Birds of Prey in 2019 in a part time position in the parts department doing shipping and receiving.

After 1 year, I moved to a full time position into the service department where I learned warranties, parts to service, and service writing.

After 1 year of doing that, I then took an Assistant Service Manager position where I ran the shop's day to day dynamics, took over the service scheduling completely, and dispatched all RO work to technicians.

In March of 2025 Birds of Prey took on new management and I then started my new position as Service Manager.

I still run the shop and the technician schedules but have now taken on the financials of the department, hiring, training, and payroll.

Day to day my job consists of:

• Working with customers and technicians to identify required maintenance.
• Computing costs of replacement parts and labor.
• Corresponding with manufacturers.
• Meets dealership standards for repair order production.
• Creating flat rate pay plans and bonus structures.
• Technician flat rate payroll.
• Running reports to keep track of service advisor production and technician production.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Working with customers to gather funding information including: insurance, employment verification, rental verification.
• Building relationships with auto dealerships.
• Collections.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.