Hi, I’m
Cici Alviona
Tangerang
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
years of professional experience
1
Certification
Work History
Rasa Group
Supervisor of Business Development Operations
02.2023 - Current
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Achieved results by working with staff to meet established targets.
- Lease with accounting team for the reconciliation of financial statements.
Unity Homes
Head of Operations
12.2021 - 05.2023
Job overview
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Working together with Director in brainstorming, developing, and planning creative Sales strategy.
- Ascertain customers’ needs and wants.
Vasanta Innopark
Senior Sales Administrator
09.2021 - 08.2022
Job overview
- Improved efficiency in the commission process by optimizing data entry and validation procedures.
- Developed strong relationships with sales team members, providing timely and accurate commission updates and addressing any discrepancies promptly.
- Streamlined reporting processes for both internal stakeholders and external partners, enhancing transparency and communication.
- Collaborated with finance department to reconcile any variances between commissions paid and actual performance metrics.
- Reduced errors in commission calculations by maintaining up-to-date knowledge of plan structures and requirements.
- Worked closely with IT department to enhance existing software tools for more efficient commission processing.
CFLD Internationa
Senior Sales Administrator
08.2017 - 09.2021
Job overview
- Responsible for data contract of SP and PPJB for customer
- Responsible for checking and verification of SP & PPJB (New and Revision)
- Responsible to filing document (hardcopy & softcopy)
- Update SP to the system (New SP, Resold SP, Revise SP, cancel unit)
- Implemented in system (Change name, Change payment, Change Unit, cancel unit)System update MY for changes of customer/sales agent information based on request and
provide "kartu piutang" for sales/cash coll - Follow Up SP & PPJB not yet signed by customers to salesperson
- Provide document SP to cash collection or bank for bank loan document
- Report Outstanding SP & PPJB, Inputed SP & PPJB, Report Colony SP & PPJB, Report Performances sales (daily)
- Share report update for SP & PPJB sign to Sales Leaders
- Report Analysis OS SP & PPJB (weekly)
- Preparing allowance data for employee under PT Rex (Weekend Exhibition)
- Collected form Refund and process document to finance
Rumah Sakit Qadr
Accounting Staff Member
03.2017 - 06.2017
Job overview
- Checking daily invoices & payment receipts from the cashier
Filing document (invoices & payment receipts). - Checking other companies accounts receivable payment data from the "rekening koran" then
update to the system. - Daily general ledger input to the system.
- Monthly general ledger input to the system.
- Make a bill report BPJS patient to be disbursed.
- Data input to the system of patient's bill of BPJS that have been disbursed.
BPR Kerta Raharja
Credit Administration Officer (Internship)
10.2015 - 12.2015
Rumah Sakit Qadr
Personnel Administrator (Internship)
02.2012 - 03.2012
Education
Universitas RaharjaTangerang, Indonesia
Associate of Science from Accounting And Computer Science
04.2017
Skills
Operations Management
Process Monitoring and Improvement
Negotiation
Business Administration
Data Analytics
Analytical Thinking
Staff Development
Goal-Oriented
Staff Management
Accomplishments
- Best Individual Staff Lavon Swancity July 2021 As a bestindividual Sales Admin at Lavon Swancity – July 2021.
- The most active participant AMIK RAHARJA INFORMATIKA July 2020 As the most active participant by SQCI – Customer Service and Sales (2020).
- Journal AMIK Raharja Informatika June 2017 Journal “SENSI” Edition 2017 – AMIK Raharja Informatika.
Certification
Data Analyst (on going) Refocus April 2023
- Reporting Data using Google Spreadsheet, Data
- Processing using MySQL, Phyton & R, Calculating
- Business Metrics with Power BI & Tableu
Customer Service and Sales SQCI (Service Quality Center Indonesia) July 2021 "SALES TRAINING SERIES"
- Delivering Service Excellence (July 23-24 2020)
- ComplaintIs an Opportunity (July 29-30 2020)
- Qualities That Makes You an Outstanding Employee (August 7 2020)
- High Impact Presentation Skills (August18 &27 2020)
Mini Course of Digital Marketing Revou July 2021
INTRO TO SALES IN TECH MINI COURSE
Mini Course of Business Development/Sales in Tech Revou June 2021
INTRO TO SALES IN TECH MINI COURSE
Additional Information
Experienced Business Development Operations & Customer Relation Supervisor (head section) with a demonstrated history of working in the real estate industry for more than 6 years. Skilled in Ms. Office & Google Spreadsheet, Customer Service, Office Administration, Reporting & Analyzing Data, Calculating Commission, Collection and Data Entry. Strong sales administrator professional with a Associate's degree focused in Computerized Accounting from Perguruan Tinggi Raharja Tangerang and now pursuing her new digital skill as a Data Analyst.
Languages
Indonesian
Native language
English
Intermediate
B1
Timeline
Supervisor of Business Development Operations
Rasa Group
02.2023 - Current
Head of Operations
Unity Homes
12.2021 - 05.2023
Senior Sales Administrator
Vasanta Innopark
09.2021 - 08.2022
Senior Sales Administrator
CFLD Internationa
08.2017 - 09.2021
Accounting Staff Member
Rumah Sakit Qadr
03.2017 - 06.2017
Credit Administration Officer (Internship)
BPR Kerta Raharja
10.2015 - 12.2015
Personnel Administrator (Internship)
Rumah Sakit Qadr
02.2012 - 03.2012
Universitas Raharja
Associate of Science from Accounting And Computer Science
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