Cici Handayani
Jakarta,DKI Jakarta
Summary
I am a Bachelor of Engineering, Department of Informatics, University of Telkom Institute of Technology Bandung who is familiar with DataBase, Programing Java, Oracle, Object-Oriented Engineering, Programming Algorithms, and Rational Database Planning. I am an innovative person, hardworking, decisive, committed, responsible, able to work in teams & individually, willing to work under pressure, and able to operate the computer for reporting purposes using Java software, Microsoft, etc. I have extensive experience and familiarity with wedding planning activities, such as organizing an event, dealing with different people, making new relationships, and maintaining relationships with vendors and clients.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Freelance Agent Asuransi
Prudential Indonesia
05.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Implemented feedback system to gather client insights, driving continuous improvement.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Developed referral program that significantly expanded client base.
Publik Relation & MarCom
PT . HAPPY LIFE INDONESIA
02.2021 - 02.2023
- Organized trade shows and events to showcase company offerings, resulting in increased sales leads and brand awareness among potential clients.
- Developed presentations for senior management that effectively communicated key findings from market research initiatives, shaping future strategic direction.
- Collaborated with cross-functional teams to ensure seamless integration of marketing strategies across all channels.
- Developed creative collateral such as brochures, banners, and videos to support sales initiatives and promotional efforts.
- Managed vendor relationships, ensuring the best service for clients at competitive prices
- Regularly analyzed competitor activities in order to adjust marketing strategies accordingly, maintaining a strong position within the industry.
- Created compelling case studies highlighting client success stories, reinforcing brand credibility in the market.
- Executed marketing and sales plans to consistently achieve territory targets.
- Provided mentorship to junior staff members, fostering a positive work environment while enhancing individual skills development.
- Established partnerships with complementary organizations to further expand reach into target markets while sharing resources efficiently.
BUSINESS MANAGER
Bridestory.com
01.2019 - 12.2020
- Company Overview: Bridestory is a leading online wedding marketplace platform in South East Asia
- Bridestory brings an inspiring and resourceful wedding marketplace, and our passion is to connect wedding professionals and vendors with engaged couples
- Our target audience is the premium 25-30 Indonesian Market, Modern, independent, and smart
- The brides-to-be who value their time, having to precariously balance their work-life with their daily life, seek time & effort saving methods to organize and conduct their activities
- Vendor subscription & acquisitions, the goal is to recruit vendor as a partner in Bridestory Application
- Dealing with vendors, ensure each vendor provides portfolio for advertising materials & Bridestory application
- Responsible for vendor events; offline events for wedding expo and online events for social media (Instagram, Facebook, Pinterest)
- Consist of building and maintaining professional relationships with wedding vendors across Jabodetabek, West Java, Central Java, and Sumatera
- Managing the accounts of wedding vendors, sharing business insights about the latest trend in wedding industries to wedding vendors
- Being a business consultant to wedding vendors and assist them to grow their business through Bridestory, creating sales pipeline on a weekly based and monthly based, analyzing business opportunity from each account, and achieving revenue target through various Bridestory Products and Events, such as Subscription Plans, Bridestory Fair, Bridestory Market, Bridestory Vendor Profiling, Bridestory Magazine and many more
- Bridestory is a leading online wedding marketplace platform in South East Asia
- Bridestory brings an inspiring and resourceful wedding marketplace, and our passion is to connect wedding professionals and vendors with engaged couples
- Our target audience is the premium 25-30 Indonesian Market, Modern, independent, and smart
- The brides-to-be who value their time, having to precariously balance their work-life with their daily life, seek time & effort saving methods to organize and conduct their activities
ACCOUNT MANAGER
PT. MAKOTOMOTO MANFAAT KREATIF
01.2017 - 12.2018
- Contact & follow up clients who have filled in their data on media social ads
- Dealing with vendors, ensure that communication flows effectively between client & vendor
- Arrange meeting between vendor & clients, from pre-event to the post-event for evaluation
- Make sure the event running smooth, in accordance with the client's needs
HEAD OF OPERATIONAL SECTION
CV. KARYA DWIDAYA
06.2014 - 07.2016
- Planning & monitoring projects implementation in the field, ensure the project site completed on time
- Provide the documents and administrative functions for tender auction
- Prepare specified materials in order to meet the company's production target
- Negotiate with the clients to determine the plan for the project site
- Responsible for the operational costs of the project site, monitoring material & equipment expenditure
- Perform work inspection in the context of project handover
- Follow through standards & procedures in accordance with company regulations
- Quality control of project sites based on a defined condition
- Checking & review the Supervisor report regarding the progress and wages of workers
- Prepare daily, weekly & monthly work progress reports to the President Director
- Maintaining records of all logistics-related documents (invoices, receipts, other related documents) to be submitted to the Finance Officer
- Ensuring office working systems are all operating properly (printers, scanner, photocopier, internet connection, telephone) and dealing with issues as they arise promptly
- Finding the best deals for office and event needs
- Assist in logistics and administrative arrangements for an offline event and magazine
- Conduct site surveys for events and coordinates with external parties
- Managing company petty cash and Create a GA monthly expenses report
OPERASIONAL STAFF
CV. KARYA DWIDAYA
03.2012 - 06.2014
- Managing & monitoring dump truck transportation in logistics delivery (project requirements) from the distributor to the project
- Ensure all projects data is inputted into the computer
- Documentation of the project activities
- Ensure all office inventory is properly maintained
- Prepare employee reports of attendance and overtime
Education
BACHELOR OF TECHNOLOGY - Informatics Engineering
Universitas Institut Teknologi Telkom
Bandung, Jawa Barat 01.2008 - 04.2012
Personal Information
- Date of Birth: 06/02/89
- Nationality: Indonesia
- Marital Status: Married
Timeline
Freelance Agent Asuransi
Prudential Indonesia
05.2024 - Current
Publik Relation & MarCom
PT . HAPPY LIFE INDONESIA
02.2021 - 02.2023
BUSINESS MANAGER
Bridestory.com
01.2019 - 12.2020
ACCOUNT MANAGER
PT. MAKOTOMOTO MANFAAT KREATIF
01.2017 - 12.2018
HEAD OF OPERATIONAL SECTION
CV. KARYA DWIDAYA
06.2014 - 07.2016
OPERASIONAL STAFF
CV. KARYA DWIDAYA
03.2012 - 06.2014
BACHELOR OF TECHNOLOGY - Informatics Engineering
Universitas Institut Teknologi Telkom
01.2008 - 04.2012
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