CICI OCTAVIA SIDAURUK
Branch Manager
Jakarta
Summary
Branch Manager at Mandiri Bank, Tbk. As a Leader with a strong energetic and resourceful professional proficient in program management and team leadership. Offers strong leadership, organization, and able to work under pressure with tight deadlines. Seeks to pursue a Master's Degree of Business Analytics Program at Harvard University. Plans to be the expert to potential and gained confidence at work.
Overview
10
10
years of professional experience
6
6
Certifications
1
1
Language
Work History
Branch Manager
PT Bank Mandiri Tbk
06.2022 - Current
- Analyzed business processes to identify cost savings and operational efficiencies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Branch Sales Manager
PT Bank Mandiri Tbk
01.2016 - 06.2022
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
Customer Service Supervisor
PT Bank Mandiri Tbk
01.2014 - 01.2016
- Created customer support strategies to increase customer retention.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
Bachelor of Science in Agriculture - Agroecotechnology
North Sumatera University
North Sumatera, Indonesia 01.2009 - 04.2013
Skills
Business Planning
Analytical Skills
Self Motivation
Continuous Improvement
Client Relationship Management
Sales management
Effective Communication
Multitasking Abilities
Certification
Mandiri Best Employee National - Mandiri Employee Awards
Hobbies
Golf
Play Violin
Extracurricular
Member of GMNI, Indonesian National Student Movement
Member of OSIS, Student Council
Assistant lecturer in Agroecotechnology
Timeline
Branch Manager
PT Bank Mandiri Tbk
06.2022 - Current
Branch Sales Manager
PT Bank Mandiri Tbk
01.2016 - 06.2022
Customer Service Supervisor
PT Bank Mandiri Tbk
01.2014 - 01.2016
Bachelor of Science in Agriculture - Agroecotechnology
North Sumatera University
01.2009 - 04.2013