CINDY VALERIA
Surabaya
Summary
A dedicated professional in fashion and retail with a keen eye for detail and a passion for organization. With a knack for problem-solving and clear communication, I thrive in fast-paced environments where time management and decision-making are crucial. Equipped with the ability to spot emerging trends, I am ready to bring valuable insights and contribute to the dynamic atmosphere across various industries.
Overview
5
5
years of professional experience
Work History
Customer Service F&B Attendant
The Langham
Melbourne
05.2022 - 12.2023
- Effectively multitasked within fast-paced environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Resolved guest complaints to maintain complete customer satisfaction.
- Answered 20+ calls per shift to assist with customer questions and concerns.
- Processed payments via cash, credit card or other accepted methods of payment.
- Stocked displays with new and transferred merchandise.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Strictly followed standard operating procedures and maintained clean and orderly appearance throughout working area.
- Participated in ongoing training to enhance job skills and knowledge.
Small Business Owner
Knitless To Say
Surabaya
10.2020 - 01.2022
- Oversaw daily operations of small business including customer service and financial management.
- Delivered excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored customer feedback and implemented changes based on their suggestions.
- Produced up to 10 knitted products per day to meet customer demands and delivered the products on time.
- Created and implemented campaigns and promotions on social media to help with developing goods and services.
- Photographed products for sale and posted pictures online on marketplace such as Shopee to increase visibility and showcase current product availability.
- Analyzed market trends to inform product offerings and pricing decisions.
- Participated in local community activities to promote the brand's visibility and reputation.
Freelance Graphic Design Artist
Jawa Pos Group
Surabaya
11.2020 - 12.2020
- Managed multiple projects simultaneously while ensuring accuracy in all deliverables.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
- Generated digital image files for use in digital and traditional printing.
- Designed interactive graphics for licensed products on compatible consumer platforms.
- Created custom illustrations, icons, infographics and other graphic elements.
- Created visuals to be used in digital media such as websites, social media posts and video content.
- Reviewed feedback from clients to ensure satisfaction with final products.
- Fostered relationships with retail clients through effective communication, negotiation and collaboration.
Jewellery Designer Intern
Imaji Studio
Jakarta
06.2019 - 08.2019
- Led a #zerowaste project, constructed mass production models out of wires and fabric waste for Festival Indonesia in Moscow 2019
- Created detailed sketches of jewellery pieces based on customer requirements, incorporating the latest trends in fashion and colour.
- Designed earrings, necklaces, hair pins, and belts for business customers and private clients.
- Shaped metal materials using anvils, blocks and hand tools.
- Examined finished products to verify quality and make final adjustments to meet customers' desires and enhance appearances.
- Monitored market trends and gathered feedback from customers to develop new ideas for jewellery designs.
- Developed innovative designs for jewellery pieces utilizing CAD software and other design tools.
Education
Master of Fashion - Entrepreneurship
RMIT University
Melbourne, VIC12-2023
Bachelor of Design - Fashion And Business
Ciputra University
Surabaya, Indonesia07-2020
Skills
- Attention to Detail & Organisation
- Problem-Solving
- Clear Communication
- Time Management
- Decision-Making
- Inventory Management
- Customer Service Excellence
- Quality Control
- Marketing & Brand Management
- Graphic and Media Design
- Adobe Creative Suite
- Canva
- Microsoft Office
- WGSN Trend Research & Forecasting
Affiliations
Front of House Volunteer for Melbourne Fashion Festival 2022
- Maintained a professional appearance while on duty in accordance with organization policies.
- Greeted and welcomed guests to the front of house area.
- Assisted with seating arrangements for guests.
- Answered questions from patrons regarding upcoming events and performances.
Back of House (Dresser) Volunteer for Melbourne Fashion Festival 2022
- Assisted with costume changes backstage.
- Checked costume fits on performers to determine need for alterations.
- Maintained an organized stockroom by properly storing merchandise in appropriate areas.
- Collaborated with teammates to define styling direction, inventory and requirements.
Accomplishments
- Featured Designer for New York Couture Fashion Week 2020
- Top 12 Entrepreneur Business Challenge Competition Surabaya 2018
- Top 10 LPA (Accessory Design Competition) for Jakarta Fashion Week 2018
Languages
Indonesian
Native/ Bilingual
English
Full Professional
Korean
Limited
Timeline
Customer Service F&B Attendant
The Langham
05.2022 - 12.2023
Freelance Graphic Design Artist
Jawa Pos Group
11.2020 - 12.2020
Small Business Owner
Knitless To Say
10.2020 - 01.2022
Jewellery Designer Intern
Imaji Studio
06.2019 - 08.2019
Master of Fashion - Entrepreneurship
RMIT University
Bachelor of Design - Fashion And Business
Ciputra University
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