Clara Claudia Joanita
A. Md.
Surabaya
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Language
Work History
Long Stay Demand & Corp. Sales Manager B2B
PT. Commeasure Solutions Indonesia - Reddoorz
10.2022 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
Account Executive
PT. Tokopedia
02.2022 - 08.2022
- Responsible for giving solutions and monitoring achievement Seller's performance
- Acquired a local business merchant from Surabaya to join Tokopedia
- Responsible for managing seller's performance for campaign activities in the regional
- Responsible for achieving monthly targets to improve city seller performance and collaborate with other teams to fulfill monthly campaign
Sr. Business Development Executive
PT. BeeGroup Financial (Bukukas - LummoShop)
10.2021 - 02.2022
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Expanded market presence by researching industry trends, analyzing competitors'' strategies, and adjusting sales tactics accordingly.
- Improved business performance by consistently surpassing revenue targets through proactive lead generation and relationship management.
- Enhanced revenue streams by upselling additional products or services to current clients based on their evolving needs.
- Organized promotional events and interacted with community to increase sales volume.
Acquisition Sales Manager
PT. Bank Neo Commerce Tbk.
06.2021 - 09.2021
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Long Stay Demand & Corp. Sales Manager B2B
PT. OYO Rooms Indonesia
11.2019 - 06.2021
- As part of managing the daily operations of OYO LIFE, my responsibilities include marketing exclusive boarding houses with quality facilities, designed to provide comfortable and convenient living for residents. Actively promote OYO LIFE both through direct offline channels and dynamic online social media campaigns to reach a wider audience
- Achieving B2B KPI targets and delivering tailored room offers based on client demand. Managing offers, agreements, and invoicing efficiently
- Building strong relationships with client Points of Contact (PICs) to foster long-term partnerships. Conducting market visits and tracking monthly sales performance to stay aligned with regional goals
- Monitor the occupancy rates for each OYO LIFE property, aiming to maintain high occupancy and support growth
- Handling retention efforts, ensuring that both new and existing customers are satisfied and encouraged to extend their stay
Education
Management of Taxation
Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA)
Surabaya Jawa Timur 08.2014 - 1 2018
Skills
- Customer & Account Management
- Retention Strategy
- Prospecting
- Pipeline Management
- Market & Data Analysis
- KPI Management
- Marketing & Promotion
- B2B & B2C Strategy
- Project & Financial Management
- Invoicing
- Risk Management
- Contract Management
- Business Strategy
- Sales & Business Development
- Akusisi Merchant
- Forecasting
- Target Setting
- Communication & Negotiation
- Interpersonal Skills
- Conflict Management
- Leadership & Collaboration
- Team Leadership
- Cross-Functional Coordination
- Performance Monitoring
- Training & Development
- Problem-Solving & Adaptability
- Decision Making
- Strategic Thinking
- Time & Task Management
- Data & Market Insights
- Data-Driven Decision Making
- Sales Tracking
- Internal Audits
- Government Contracting
- Occupancy Optimization
- Hospitality Industry Knowledge
- Reporting Tools
Accomplishments
Best Employee of the Month, East Java Micro Market Team.
PT. OYO Rooms Indonesia - Dec 2020
Conferences Courses
- Live Business Workshop, Gratyo BusinessVersity, 01/24, 01/24
- Internal Audit & Fraud Detection, Ikatan Akuntan Indonesia, 10/21, 12/21, The importance of internal control in an organization to prevent and detect fraud.
Timeline
Long Stay Demand & Corp. Sales Manager B2B
PT. Commeasure Solutions Indonesia - Reddoorz
10.2022 - 02.2024
Account Executive
PT. Tokopedia
02.2022 - 08.2022
Sr. Business Development Executive
PT. BeeGroup Financial (Bukukas - LummoShop)
10.2021 - 02.2022
Acquisition Sales Manager
PT. Bank Neo Commerce Tbk.
06.2021 - 09.2021
Long Stay Demand & Corp. Sales Manager B2B
PT. OYO Rooms Indonesia
11.2019 - 06.2021
Management of Taxation
Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA)
08.2014 - 1 2018
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