Claudia Tanod
Jakarta
Summary
Was graduate from Communication Bachelor Degree's with 11 years working experience in Banking industry. Working in financial institution especially banking industry always build a new curiosity and want to learn everything in banking especially Investment and Capital Market. During 11 years working experience, can unlock knowledge on Global Market Operations (Treasury product), Cash Operations (Cash product), Treasury activities, and still continue explore the investment and capital markets. Was grateful can get a chance to be at those roles for a couple years. Will keep continue the passion and will spread the hard work and knowledge to others.
Overview
13
13
years of professional experience
5
5
Certificates
Education
Bachelor Degree - Communications
London School of Public Relations
Jakarta01.2011
Skills
- Communication
- Attention to Details
- Adaptability and Flexibility
- Team Work, Problem Solving & Decision Making
- Risk Management Advanced
- Relationship & Networking Management
- Microsoft Excel proficiency
- Cash Management
- Foreign Exchange Management
- Multitasking Abilities
Certification
- Treasury Product (Advance Level)
- Fraud & AML Transaction
- Lean Six Sigma (Simplification Model)
- SPPUR - Cash Fund Management, 03/2023 - Present
- Risk Management Level 2, 08/2021 - 08/2023
- BSMR Level 5, 07/2026
- Asosiasi SWIFT Indonesia, 05/2025
Languages
English Fluent
Proficient
C2
Indonesia Native
Proficient
C2
Korean Basic
Beginner
A1
Timeline
Head of Operations
QNB Indonesia
04.2025 - Current
VP Operations (Central Operations Head)
QNB Indonesia
11.2024 - 04.2025
Treasury
Indonesia Investment Authority
04.2024 - 10.2024
AVP CFX
Deutsche Bank
01.2024 - 03.2024
Associate - Cash Operations
JP Morgan Chase Bank
07.2021 - 01.2024
Analyst Currency Emerging Market Operations - Global Market
JP Morgan Chase Bank
07.2017 - 07.2021
Senior Supervisor Global Market Operations for FXMM Products
HSBC Indonesia
06.2013 - 06.2017
Bachelor Degree - Communications
London School of Public Relations
Work History
Head of Operations
QNB Indonesia
04.2025 - Current
- Led cross-functional teams to implement strategic initiatives aligned with corporate objectives.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Coordinated project management efforts to ensure timely delivery of operational goals.
- Analyzed market trends to inform strategic planning and resource management decisions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive a dynamic and responsive operational environment.
- Drove technology integration strategies, modernizing legacy systems and facilitating seamless data flow.
VP Operations (Central Operations Head)
QNB Indonesia
11.2024 - 04.2025
- Directed operational activities at the Indonesia head office, emphasizing effective management of treasury operations, payment transfers, loan and trade finance processes, and account maintenance.
- Implemented performance metrics to drive accountability and results.
- Cultivated relationships with stakeholders, enhancing customer satisfaction and service delivery.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Implemented performance management system that aligned employee objectives with corporate goals, driving organizational success.
- Improved organizational efficiency, adopting cutting-edge technology solutions for process automation.
Treasury
Indonesia Investment Authority
04.2024 - 10.2024
- Supported budgeting process by providing forecasts of cash inflows and outflows based on historical trends and future projections.
- Participated in development of corporate-wide risk management policies, ensuring alignment between treasury activities and overall risk appetite of the organization.
- Managed daily cash positioning, ensuring optimal liquidity for operational needs.
- Developed financial models to support strategic decision-making for various business initiatives.
- Monitored counterparty credit risk exposure, taking action as needed to mitigate potential losses due to defaults or downgrades in credit ratings.
- Implemented robust internal controls to ensure compliance with regulatory requirements and company policies.
- Developed strong relationships with banking partners, facilitating smooth execution of transactions and access to market insights.
AVP CFX
Deutsche Bank
01.2024 - 03.2024
- Think critical to always have an strategic and tactical technology solutions in order to reduce manual process
- Update and working closely to update SOP Ensure that processing as per the procedure and within the timelines and accuracy.
- Ensure sufficient supervision for timely execution and monitoring of the day to day process to avoid any delay or fails trade / transaction that can lead to regulatory fines.
- Understanding the regulatory requirement and reporting.
- Involve in Regional Project for simplification process and reduce manual activity.
- Manage and monitor client cash position and FX transaction in daily basis.
Associate - Cash Operations
JP Morgan Chase Bank
07.2021 - 01.2024
- In cash operations team, I get a chance to be a leader for 5 permanent staff and 3 contracts
- Working in Cash Operations everyday I challenge myself to always be flexible, energetic, proactive and collaborative
- Be collaborative by connect with product team, bankers, Customer Service Unit, Legal, Compliance and other operations team to get things done and to create an impactful changes
- Working together with Local senior management and Regional Team in Operations organisation helps me to be more diverse
- Think critical to always have an strategic and tactical technology solutions in order to reduce manual process
- Update and working closely to update SOP
- With a positive collaborative within Product team, Bankers, Implementation team in early 2022 I get a reward by running 1 New product for 1 our biggest client.
- Reduced operational costs through effective resource management and strategic planning.
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Collaborated with other departments to identify areas for improvement and implement changes that led to better operational outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
Analyst Currency Emerging Market Operations - Global Market
JP Morgan Chase Bank
07.2017 - 07.2021
- Join and continue in Operations organization in this firm I Need to work in a fast paced considering JPMorgan is one of large global financial services firm
- I delivering operational activities related to Market Operations
- Handling all the Treasury operations Activities (FX, Money Market, Derivative, Fixed Income products)
- Zero stakeholder complaints
- Handling settlement of Multinational and Global Market clients
- In 2019 I was involving in another Onshoring Project
- The Onshoring Project Won Achievement on 2020 due to the team can delivery in timely manner and we can fulfill the Regulatory requirement right in time.
Senior Supervisor Global Market Operations for FXMM Products
HSBC Indonesia
06.2013 - 06.2017
- Learn all the Treasury Product in short period (6 Months)
- I can handling all the Treasury operations Activities (FX, Money Market, Derivative, Fixed Income products)
- Zero stakeholder / customer complaints
- Zero error settlements
- 1 / 2Be part of 1 Large Project (Onshoring Project)