Summary
Overview
Work History
Education
Skills
Timeline
Generic
CLAY DIO PANGLIMA

CLAY DIO PANGLIMA

RESTAURANT SUPERVISOR
South Jakarta

Summary

Experienced Restaurant Supervisor with a demonstrated history of working in the hospitality industry. Skilled in Food & Beverage, Team motivator successful at maintaining staff focus, efficiency and productivity in high-volume, fast-paced operations.

Overview

10
10
years of professional experience

Work History

FLOOR SUPERVISOR

Osterai GIA by Ismaya Group
04.2024 - Current
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.

FLOOR SUPERVISOR

The Forest By Veranda Hotel & Apartement
10.2023 - 03.2024
  • Held team meetings to gain feedback, provide updates and set policies.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

RESTAURANT SUPERVISOR

CAFÉ KITSUNÉ by KAJA GROUP
10.2020 - 09.2023
  • Managing restaurant staff's work schedules.
  • Review and ensure work flow are in continuous adherence to all approved policies & procedures , Operational Check List, Repair & Maintenance Check List.
  • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
  • Checking in on dining customers to enquire about food quality and service.
  • Ensure that All Marketing Plans already well executed in outlet.
  • Stay 'connected to the customers' and maintain effective communication with at all times.
  • Resolving customer complaints in a professional manner.

FLOOR LEADER

Publik Markette by Ismaya Group
09.2016 - 04.2020
  • Take an active role in coaching and developing junior staff.
  • Greet, escort and serve guest orders as per restaurant standards.
  • Ensure that the whole restaurant is always kept clean, organized and presentable at all times.
  • Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options.
  • Ensure that brand standards and SOP's are consistently implemented.
  • Check with guests to ensure satisfaction with each food course and beverages.
  • Complete closing duties, including restocking items, closing reports, etc.

WAITER

SHABU SHABU HOUSE
10.2015 - 09.2016
  • Greeting guests and taking drink and food orders.
  • Staying attentive to the needs of guests in the dining area.
  • Delivering food from the kitchen to the guests.
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
  • Following health code standards with regards to the handling of food.
  • Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.

Education

SMK - Multimedia

SMK CIPTA KARYA

Skills

  • Verbal communication skills
  • Interpersonal communication skills
  • Customer service
  • Team-oriented
  • Organized and multi-tasking
  • Problem-solving
  • Commercial awareness

Timeline

FLOOR SUPERVISOR

Osterai GIA by Ismaya Group
04.2024 - Current

FLOOR SUPERVISOR

The Forest By Veranda Hotel & Apartement
10.2023 - 03.2024

RESTAURANT SUPERVISOR

CAFÉ KITSUNÉ by KAJA GROUP
10.2020 - 09.2023

FLOOR LEADER

Publik Markette by Ismaya Group
09.2016 - 04.2020

WAITER

SHABU SHABU HOUSE
10.2015 - 09.2016

SMK - Multimedia

SMK CIPTA KARYA

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CLAY DIO PANGLIMARESTAURANT SUPERVISOR