Clement Subana

· Sell omnichannel Product named UPFOS to online seller who uses more than 1 online marketplaces (Tokopedia, Lazada, Shopee, etc) and has daily sales more than 200order

· Trained and mentored 5 subordinates to grow sales market and increase customer satisfaction

· Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets

· Team target are 10 Standard Plus Package / IDR 400,000,000 per month

· Met with clients, delivering presentations and educating on product and service features and offerings

· Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM

Evaluated sales team performance against goals and implemented appropriate development plans

· Sold Security System such as: Alarm Motion System, CCTV, Access Control, X-ray Baggage Scanner, Turnstile, Boom Gate, Walkthrough Metal Detector, Key Management System, Visitor Management System, Security Guard, etc.

· Selling Security System Products to B2B (Finance, Banking, Warehouse, Owner of houses, etc)

· Built and maintained relationships with new and existing big clients while providing high level of expertise.

· Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities

· Trained and mentored 4 subordinates to grow sales market and increase customer satisfaction

· Team target are 28 New Alarm Contracts Rental and IDR 500,000,000 equipment selling per month

· Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

· Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM

Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets

• Conferred with customers about concerns with products of Google AdWords, Google Analytics, Google Partner, Google Tag Manager, and Merchant Center to resolve problems and drive sales.

• Managed inbound calls, email, and chat to respond to inquiries and resolve concerns for Google products and services.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

• Educated and encouraged customers to promote self-sufficiency with online and mobile access tools

• Helped minimum 10 customers every day by approaching conversations with positive attitude and responding inquiries.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Answered average of 20 calls, emails and chat per day, addressing customer inquiries, solving problems and providing product information.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Compiled customer feedback and recommended service delivery improvements to management.

· Sold Software Products to B2B

· Set and supervised 10 subordinates to achieved sales targets and providing excellent after-sales services to clients

· Team target in last year is IDR 25Billion and achieved IDR 28Billion

· Monitored sales team performance, analyzed sales data and reported information to director sales

Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.

· Sold Software Products to B2B

· Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up

· Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

· Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

· Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Sales Target is IDR 3.5 Billion per year and achieved more than IDR 4 Billion Rupiah