Clinton

Content Moderation & Safety

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
• Monitored system performance and users to identify potential issues.
• Content Surveillance: Actively monitor videos, comments, and Live streams to ensure they align with Platform Community Guidelines and brand safety standards.
• Comment Management: Filter and manage user interactions by responding to inquiries or removing spam and harmful comments to protect brand reputation.
• Issue Escalation: Promptly report severe violations

• Processes company's payroll every pay period.
• Maintains payroll processing system and records by gathering, calculating, and inputting data.
• Computes employee take-home pay based on time records, benefits, and taxes.
• Answers staff questions about wages, deductions, attendance, and time records.
• Receives and coordinates requests for leave and other absences.
• Handles changes in exemptions, job status, and job titles.
• Adheres to payroll policies and procedures and complies with relevant law.
• Identifies, investigates, and resolves discrepancies in timesheet and payroll records.
• Honours confidentiality of employees' pay records.
• Completes payroll and sales reports for record-keeping purposes or managerial review.
• Handling BPJS Health and Labor.
• Handing HRIS program.

• I operate an e-commerce store where I interact with customers daily to meet their online shopping needs.
• I am in charge procurement, listing, selling, customer service, shipping, and maintaining a loyal customer base.

• Participate in survey the location to make a store.
• Participate in design process of every stores.
• Participate in negotiation with contractor.
• Supervise contractor's performance.

• Coordinating the maintenance of logistics request on daily basis to ensure the smooth operational of stores.
• Maintain any computers and server.
• Fix all of computer problems (software and hardware).
• Supervise the purchasing process for store's operational continuation.
• Maintain any electronic equipments at stores (POS, Printer, Chiller, Freezer, Ice Maker, TV).