Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cody Haines

Nampa

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

2
2
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification

Work History

Dispatcher

Western Peaks Logistics
Boise
05.2024 - Current
  • Coordinated delivery schedules to optimize route efficiency and reduce delays.
  • Communicated with drivers to ensure timely pickups and deliveries.
  • Monitored shipment status and updated clients on progress regularly.
  • Assisted in resolving customer inquiries related to shipping issues.
  • Maintained accurate records of dispatch activities and communications.
  • Trained new staff on dispatch protocols and operational systems.
  • Assigned drivers to appropriate routes based on customer needs.

Account Manager

Paylocity
Meridian
08.2023 - 04.2024
  • Managed client accounts and ensured satisfaction with services offered.
  • Collaborated with teams to develop tailored solutions for clients' needs.
  • Facilitated communication between clients and internal departments effectively.
  • Conducted regular account reviews to assess service performance and improvements.
  • Documented client interactions and feedback for continuous service enhancement.

Education

Excelsior High School
Washougal, WA

Skills

  • route optimization
  • dispatch software
  • delivery scheduling
  • shipment tracking
  • record keeping
  • client account management
  • Customer engagement
  • Conflict resolution
  • Time management
  • Team collaboration
  • Attention to detail
  • Problem solving

Certification

  • Forklift Certified

Timeline

Dispatcher

Western Peaks Logistics
05.2024 - Current

Account Manager

Paylocity
08.2023 - 04.2024

Excelsior High School
Cody Haines