Cole Patterson
Nampa,ID
Summary
I am experienced in customer service and enthusiastic about helping team members meet and exceed objectives with compassionate leadership. I am also a talented trainer and operational problem-solver with front-line experience. Additionally, I am able to be resourceful in balancing the needs of customers, the company and the employees. My strengths include: strong leadership skills, ability to multitask and adapt quickly to changing situations, proficiency in using technology as needed, strong communication skills, and being conscientious and proactive to the task at hand.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
6
6
years of professional experience
Work History
Deliver Driver
Amazon & Boise Route Works
Meridian, ID
07.2025 - 04.2026
- Delivered packages efficiently while adhering to safety protocols and local traffic laws.
- Navigated delivery routes using GPS technology, optimizing time and reducing fuel consumption.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
- Collaborated with team members to ensure timely deliveries and address logistical challenges.
- Resolved customer inquiries professionally, maintaining high satisfaction ratings through effective communication skills.
- Loaded truck and properly secured items to prevent damage for deliveries.
Shift Lead
Dutch Bros
Nampa ID ,Gainesville FL ,Montrose CO, Ontario OR
11.2021 - 06.2025
- Directed the setup of beverages and other items for sale during shift hours
- Trained new baristas on proper coffee-making techniques and customer service standards.
- Resolved customer complaints in a professional manner while upholding company values.
- Oversaw cash register transactions, ensuring accuracy of all sales.
- Maintained a clean work environment by regularly sanitizing equipment and surfaces.
- Assisted in daily store operations and managed staff to ensure efficient customer service.
- Provided customers with prompt, friendly, and knowledgeable service.
Apprentice
SG Signs and Graphics
01.2020 - 01.2022
- Shadowed experienced professional to gain hands-on experience in the field.
- Performed routine tasks such as measuring, cutting, and assembling materials.
- Helped align, move and adjust equipment and materials.
- Helped create vinyl lettering and graphics for interior and exterior signage.
- Worked closely with mentor to understand project objectives.
- Followed safety protocols and guidelines to prevent workplace accidents.
- Installed interior and exterior signage on various substrates such as metal, wood, glass, acrylics.
- Completed all assigned tasks within specified deadlines to ensure project continuity.
Education
Bachelors - Business
Grand Canyon University
Phoenix, AZ01.2024
High School Diploma -
Nampa Christian High School
Nampa, ID05.2022
Skills
- Customer service
- Teamwork, collaboration
- Cash handling and transactions
- Employee training
- Stocking and inventory management
- Cargo and Logistics
- Experience with GPS maps and routing
- Vehicle operation and maintenance
- Valid Driver's license
Timeline
Deliver Driver
Amazon & Boise Route Works
07.2025 - 04.2026
Shift Lead
Dutch Bros
11.2021 - 06.2025
Apprentice
SG Signs and Graphics
01.2020 - 01.2022
Bachelors - Business
Grand Canyon University
High School Diploma -
Nampa Christian High School