- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Strategy Games
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Video Gaming
- Table-Top Gaming
- Creative Writing
- Personal Development and Self-Improvement
Connor Moore
Chubbuck
Summary
Results-driven employee with expertise in technical troubleshooting and complaint resolution. Proven ability to enhance customer relationships through effective communication and problem-solving skills. Known for delivering exceptional service by analyzing feedback and implementing improvements that drive customer retention and satisfaction. Experienced with providing high-quality customer support across various channels. Tech-savvy with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Link Interactive Home Security
Ogden, UT
08.2019 - Current
- Resolved customer inquiries through phone, email, and chat to ensure satisfaction and retention.
- Provided technical support for home security systems, troubleshooting issues effectively.
- Educated customers on product features and installation procedures to enhance user experience.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Developed training materials for new hires, promoting knowledge sharing and efficiency within the team.
- Analyzed customer feedback to identify trends, recommending improvements to enhance service quality.
- Mentored junior staff on best practices in customer engagement and problem-solving techniques.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Store Protection Specialist
Ross Dress for Less
Ogden, UT
10.2018 - 03.2019
- Conducted regular audits to identify and mitigate inventory shrinkage risks.
- Developed and implemented loss prevention strategies to enhance store security protocols.
- Trained staff on theft deterrent techniques and emergency response procedures.
- Collaborated with management to analyze theft trends and adjust surveillance measures.
- Monitored CCTV systems to detect suspicious activities and ensure a safe shopping environment.
- Led investigations into incidents of theft, documenting findings for corporate review.
- Enhanced employee awareness through workshops on loss prevention best practices.
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
- Prepared comprehensive incident reports after each notable event involving theft or other security breaches, enabling appropriate follow-up actions from management or law enforcement agencies where applicable.
- Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes and future reference.
- Conducted thorough investigations into incidents of theft or fraud, gathering evidence and working with law enforcement as necessary.
- Fostered a culture of accountability among staff members by consistently enforcing company policies related to theft prevention, reporting discrepancies, and adherence to safety protocols.
- Streamlined communication between store protection staff and management by participating in regular meetings and sharing insights into current security challenges facing the retail environment.
- Conducted daily store walk-throughs to identify potential security risks.
Night Manager
Poblano's Quick Mex
Tremonton, UT
02.2017 - 05.2018
- Supervised night operations, ensuring adherence to safety and quality standards.
- Trained and mentored 3-5 team members in customer service best practices.
- Implemented inventory management processes to optimize stock levels.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of dining and kitchen areas overnight.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Implemented cost-saving measures to maximize profit margins.
- Monitored compliance with health and safety regulations, reducing potential risks to guests and staff.
Education
Bachelor of Arts - History
Idaho State University
Pocatello, ID05-2025
Associate of Applied Science - General Studies
Weber State University
Ogden, UT04-2020
Skills
- Highest Rated Employee 2023 (according to 2023 Google Reviews)
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Data entry
- Help desk support
- Call center experience
- Conflict resolution
- Live chat support
- Ticket management
- Quality assurance
- Product knowledge
- Active listening
- AlarmCom support
- 2GIG/Nortek support
- Qolsys support
- Salesforce
- Payment processing
- Technical troubleshooting
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Analytical thinking
- Remote support tools
- Attention to detail
- Collaborative team player
- Creative issue resolution
- Incoming call management
- User training
- Defect analysis and resolution
Certification
- Certified Alarm.Com Technician
- Google Drive Certification
- Google Docs Certification
- Google Slides Certification
- Google Sheets Certification
- Microsoft Word Certified
- Microsoft Powerpoint Certified
- Microsoft Excel Certified
Interests
Timeline
Customer Support Specialist
Link Interactive Home Security
08.2019 - Current
Store Protection Specialist
Ross Dress for Less
10.2018 - 03.2019
Night Manager
Poblano's Quick Mex
02.2017 - 05.2018
Bachelor of Arts - History
Idaho State University
Associate of Applied Science - General Studies
Weber State University