Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corrine Stem

Kuna

Summary

Dynamic Patient Service Representative Lead Coordinator at Saint Alphonsus Medical Center with expertise in HIPAA compliance and insurance verification. Proven ability to enhance patient trust through empathetic communication and efficient record management. Skilled in electronic health records and conflict resolution, contributing to improved patient satisfaction and streamlined operations.

Overview

25
25
years of professional experience

Work History

Patient Service Representative Lead Coordinator

Saint Alphonsus Medical Center
07.2014 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Epic Super user
  • Built and maintained positive working relationships with patients and staff.
  • Assisted in training new hires, sharing best practices for efficient document handling and imaging processes.
  • Completed registration paperwork, verifying accurate patient information.
  • Outside imaging retrieval
  • Requested orders from providers
  • Team leader
  • Conducted interviews
  • Mail result letters to patients
  • Cover shifts at 4 different sites

Food Assistant 3rd In Charge

Fred Meyer
09.2000 - 07.2014
  • Played an essential role in the implementation of a new time and attendance system, ensuring seamless integration with existing payroll processes.
  • Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
  • Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Optimized product placement on shelves, resulting in improved sales performance and customer satisfaction.
  • Ensured safety compliance by regularly inspecting workspaces and equipment, addressing any hazards promptly.
  • Enhanced inventory accuracy by conducting thorough store audits and identifying discrepancies.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Counted cash drawers and made bank deposits.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.

Education

High School Diploma -

Borah High School
Boise
05-2003

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Scheduling appointments
  • Medical terminology
  • Office administration
  • Data entry proficiency
  • Conflict resolution
  • Reception management
  • Interpreting physician orders
  • Electronic health records

Timeline

Patient Service Representative Lead Coordinator

Saint Alphonsus Medical Center
07.2014 - Current

Food Assistant 3rd In Charge

Fred Meyer
09.2000 - 07.2014

High School Diploma -

Borah High School

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Corrine Stem