Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cory Miles

Post Falls

Summary

Dynamic IT professional with a proven track record at Amazon, excelling in customer service and problem-solving. Adept at troubleshooting complex issues and enhancing user satisfaction through effective communication and teamwork. Recognized for adaptability and attention to detail, consistently delivering high-quality results in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience

Work History

Facility IT Support

Amazon
08.2024 - 06.2025
  • Provided IT support for all workstations and company hardware including corporate laptops and control tablets
  • Worked on hardware refresh including running new network cable from workstations building COMM Rooms
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.

Advanced Tech Support

TDS Telecom
09.2021 - 07.2024
  • Improved customer satisfaction by providing advanced technical support and troubleshooting complex issues.
  • Provided technical support for sales teams in addressing client concerns related to packaging specifications or performance issues.
  • Provided ongoing support for automated systems, addressing user concerns and resolving technical problems promptly.
  • Provided comprehensive technical support to end-users, resolving issues promptly and maintaining high satisfaction levels.
  • Collaborated with IT team to troubleshoot technical issues, ensuring minimal downtime for data support services.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.

Field Service Technician

TDS Telecom
02.2021 - 09.2021
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.

Geek Squad In Home Repair and Installation Tech

Geek Squad - Best Buy
02.2020 - 02.2021
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.

Project Team Manager

Best Buy
01.2018 - 02.2020
  • Managed cross-functional teams for successful project delivery within budget and time constraints.
  • Cultivated strong relationships with clients by understanding their needs, setting realistic expectations, and consistently delivering high-quality results that exceed expectations.
  • Facilitated knowledge sharing among team members through regular workshops, training sessions, and documentation efforts.
  • Implemented risk mitigation strategies to proactively address potential obstacles, ensuring smooth project progression.
  • Conducted regular performance reviews for team members, providing constructive feedback and setting goals for improvement.
  • Ensured compliance with industry standards by closely monitoring projects'' adherence to established guidelines and best practices.
  • Mentored junior team members, fostering their professional growth while contributing to the success of ongoing projects.
  • Developed comprehensive project plans to track progress and ensure timely completion of milestones.
  • Established a high-performing team environment by fostering collaboration, trust, and clear communication.
  • Coordinated with vendors to secure necessary resources and services at competitive rates, reducing overall project costs.

Deployment Functionality Tech

Best Buy
03.2015 - 01.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Optimized system performance thorough testing and analysis.

Geek Squad Advanced Repair Agent

Geek Squad - Best Buy
03.2007 - 03.2015
  • Assisted in training new technicians, sharing expertise in advanced repair techniques and best practices.
  • Led troubleshooting efforts on challenging cases that resulted in successful identification of root causes.
  • Adhered to all company policies and safety guidelines while performing repairs, promoting a secure working environment.
  • Demonstrated adaptability by quickly learning new technologies as they emerged within the market.
  • Assisted Customers directly with all technical issues in person

Education

Information Technologies

Umatilla High School
Umatilla, OR
01-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills

Timeline

Facility IT Support

Amazon
08.2024 - 06.2025

Advanced Tech Support

TDS Telecom
09.2021 - 07.2024

Field Service Technician

TDS Telecom
02.2021 - 09.2021

Geek Squad In Home Repair and Installation Tech

Geek Squad - Best Buy
02.2020 - 02.2021

Project Team Manager

Best Buy
01.2018 - 02.2020

Deployment Functionality Tech

Best Buy
03.2015 - 01.2018

Geek Squad Advanced Repair Agent

Geek Squad - Best Buy
03.2007 - 03.2015

Information Technologies

Umatilla High School

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Cory Miles