Courtney Palomar
Caldwell
Summary
Accomplished Office Manager with a proven track record at Lasher Landscape, adept in customer service and document management. Enhanced operational efficiency and confidentiality, while excelling in HIPAA compliance and organizational strategies. Demonstrated success in improving client satisfaction and streamlining financial processes, contributing significantly to workplace productivity and client trust.
Overview
11
11
years of professional experience
Work History
Office Manager
Lasher Landscape
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Office Manager
Bethany Home Health
10.2013 - 01.2019
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
Education
Certification - Medical Billing
California Academy of Billing And Coding
Modesto, CASkills
- Customer service
- Organizational skills
- Medical billing
- Data entry
- Insurance billing
- Document management
- HIPAA compliance
- Insurance verification
- CPT knowledge
- Medicare and medicaid process
- CMS-1500 billing forms
- ICD-9
Timeline
Office Manager
Lasher Landscape
12.2023 - Current
Office Manager
Bethany Home Health
10.2013 - 01.2019
Certification - Medical Billing
California Academy of Billing And Coding
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