Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Steiger

CDA,ID

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Friendly Ice Cream. Expert in cash handling and guest engagement, consistently enhancing customer satisfaction. Proven ability to manage high-pressure situations and collaborate effectively with teams, resulting in improved performance and increased customer loyalty by 20%.

Overview

6
6
years of professional experience

Work History

Server

Friendlys Ice Cream
01.2014 - 02.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Cultivated warm relationships with regular customers.

Cashier

Giant Food Stores
02.2012 - 01.2014
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

Cashier

KFC Restaurant
01.2010 - 02.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.

Education

GED -

Merrifield Grants Program
Merrifield, VA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Guest relations management
  • Performance improvement
  • Task prioritization

Languages

Spanish
Professional Working

Timeline

Server

Friendlys Ice Cream
01.2014 - 02.2016

Cashier

Giant Food Stores
02.2012 - 01.2014

Cashier

KFC Restaurant
01.2010 - 02.2012

GED -

Merrifield Grants Program

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Courtney Steiger