Courtney Wilkinson
Meridian
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
12
12
years of professional experience
Work History
Account Manager
Triumph Aviation
01.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Set and achieved company defined sales goals.
Design Analyst
Western Power Sports
01.2019 - 01.2020
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Optimized operational efficiency by redesigning workflow processes.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Administrative Assistant
RJS Construction
01.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Barista
40th Ave Espresso
01.2013 - 12.2017
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - I.T & Administrative Management
Central Washington University
Ellensburg, WA01.2018
Associate of Arts -
Yakima Valley Community College
Yakima, WA01.2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Project management
- Revenue generation
- Client development
- Business development
- Invoice balancing
Timeline
Account Manager
Triumph Aviation
01.2022 - Current
Design Analyst
Western Power Sports
01.2019 - 01.2020
Administrative Assistant
RJS Construction
01.2018 - 01.2019
Barista
40th Ave Espresso
01.2013 - 12.2017
Bachelor of Science - I.T & Administrative Management
Central Washington University
Associate of Arts -
Yakima Valley Community College
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