Craig Spencer
Kuna
Summary
I'm a fast learner and adaptable to change. I have a proven history of regulatory compliance, accountability and collaboration. My communication, problem-solving, and flexibility make me an asset in routine and unique situations. I work diligently so I can support my family and thrive.
Overview
18
18
years of professional experience
Work History
Customer Technical Support
Tandem Diabetes Care
10.2021 - Current
- I provide technical support to internal customers regarding equipment and software operation and maintenance issues.
- I adapt to the change that drives the business forward in a competitive market.
- I am passionate about supporting my team and our customers with my experience and knowledge to help them become successful.
Phone Banker 1-3, Case Specialist 1
Wells Fargo Bank
03.2016 - 10.2021
- I was a subject matter expert in regulatory compliance, company policy, and utilizing proprietary software.
- I collaborated with team members to improve service delivery standards and regulatory compliance across the line of business.
- My dedication to excellence and customer success earned me Top Performer recognition company-wide.
- I reported, reviewed, and resolved allegations of regulatory violations in the company.
Dishwasher, Prep Cook, Pantry Chef
Asiagos
09.2014 - 03.2016
- Operated industrial dishwasher to ensure cleanliness and sanitation of all dishes.
- Maintained cleanliness of multiple stations throughout shifts.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Adhered to safe food and chemical handling practices
Cashier, Photo Tech, Shift Lead
Walgreens
08.2007 - 03.2014
- I quickly learned every department and how to operate and maintain complex film development equipment, and the hazardous chemicals utilized in them.
- I led a team of 3 in the photo department to becoming regional leaders in new product sales every year I was in that position.
- I led a full team through all shifts, providing training and coaching.
- I managed customer escalation resolution, inventory management, and balancing ledgers.
Education
Electrical Apprentice -
College of Western Idaho
Nampa, ID 05.2025 - 09.2025
Graduated -
Meridian High School
Meridian, IDSome College (No Degree) - Mathematics
College of Western Idaho
Nampa, IDSkills
- Adaptability
- Accuracy
- Analytical and creative problem solving
- Eager and quick learner
- Team collaboration
- Verbal and written communication
- Problem identification
- Compliance management
Projects
CTS Staff Council, Collaborating with peers to drive positive change and solutions for all of CTS. QA Task Force, Led a team in analyzing QA error rates, creating employee guides, and presenting our findings to the regional Vice President.
Awards
- 2018 Top Performer, Department-wide contributions recognized with a company trip to Nashville, TN.
- Service and Leadership Excellence, Department-wide contributions regarding training, QA analysis, and customer experience metrics.
- Signature Moments Placard, For customer service and subject matter expertise.
Proficiencies And Skills
- Microsoft Office
- Training and development
- Adaptability
- Accuracy
- Analytical and creative problem solving
- Written and verbal communication
Timeline
Electrical Apprentice -
College of Western Idaho
05.2025 - 09.2025
Customer Technical Support
Tandem Diabetes Care
10.2021 - Current
Phone Banker 1-3, Case Specialist 1
Wells Fargo Bank
03.2016 - 10.2021
Dishwasher, Prep Cook, Pantry Chef
Asiagos
09.2014 - 03.2016
Cashier, Photo Tech, Shift Lead
Walgreens
08.2007 - 03.2014
Graduated -
Meridian High School
Some College (No Degree) - Mathematics
College of Western Idaho