Cristian Fredy Irwanto
Community Manager
Kota Jakarta Barat
Summary
Proven leader in enhancing brand visibility and fostering client relationships, notably at PT. Lynkid Indonesia Makmur. Excelled in marketing analytics and staff management, achieving increased customer satisfaction and retention. Skilled in multilingual communication, adept at driving projects to successful completion with innovative strategies and operational efficiency.
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 9+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Community Manager
PT. Lynkid Indonesia Makmur
03.2024 - Current
- Organized and executed launch of 6 communities
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Managed community within established cost constraints.
- Increased membership retention rates by developing targeted campaigns aimed at re-engaging inactive users.
Marketing Officer
Daniel Mananta Network
03.2023 - 03.2024
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Built strong relationships with brands, securing positive coverage in relevant publications.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Promotions Manager
PT. Hosana Inti
01.2021 - 01.2023
- Streamlined processes within the promotions department, reducing inefficiencies and enabling faster turnaround times for projects.
- Optimized promotional budgets to ensure maximum return on investment while maintaining a high level of quality in promotional materials.
- Established partnerships with key influencers in relevant industries, expanding the reach of the company''s promotions beyond traditional channels.
Head of Trading & Project Manager
PT. Say Grow Indonesia
08.2018 - 08.2019
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Seminar Coordinator & Head of Marketing
PT. Trading Budi Suharja
07.2016 - 07.2018
- Evaluated post-seminar surveys to identify areas of improvement and implement changes accordingly for future events.
- Ensured seamless audio-visual setups for all presentations, leading to an enhanced learning environment for attendees.
- Increased participant satisfaction through timely follow-up on feedback and implementing improvements in future seminars.
- Fostered a positive learning environment by proactively addressing any issues or concerns raised by attendees during the seminar sessions.
Assistant Director
PT. Trading Budi Suharja
01.2014 - 07.2016
- Trained and mentored new employees on industry practices and business operations.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Assistant Manager
PT. Trading Budi Suharja
09.2012 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Private Teacher
Self Employed
07.2010 - 09.2012
- Developed strong rapport with students, fostering a positive learning environment where all individuals felt supported and valued.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Boosted academic achievement by providing one-on-one tutoring and support for struggling students.
Marketing Staff Member
Global Techindo
12.2008 - 06.2010
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
- Help Salesman staffs to boost the selling performance.
Salesperson & Collections Agent
CV. Karya Mandiri
11.2007 - 09.2008
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Sales Data Analyst
PT. Arta Boga Cemerlang (Orangtua Group)
10.2006 - 10.2007
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
Salesperson
CV. Andi Jaya Motor
08.2005 - 08.2006
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided product benefits and advantages and discussed pricing with interested parties.
Education
No Degree - Computer Engineering
Global Techindo Workshop
Surabaya, Jawa Timur 04.2001 -
High School Diploma -
SMA Negeri 2 Situbondo
Situbondo, Jawa Timur 04.2001 -
Skills
Business Planning
Marketing Analytics
Sales Planning
Client Relationship Management
Staff Management
Customer Support
Sales Support
MS Office Suite
Operations Management
Multilingual Communication
Customer Relationship Management
Desktop Technical Support
Hardware Installation
Hobby
Music
- Singing
- Dancing
- Playing Drum
- Playing Guitar
- Playing Saxophone
Sport
- Fitness Enthusiast
- Basketball
- Soccer
- Running
Timeline
Community Manager
PT. Lynkid Indonesia Makmur
03.2024 - Current
Marketing Officer
Daniel Mananta Network
03.2023 - 03.2024
Promotions Manager
PT. Hosana Inti
01.2021 - 01.2023
Head of Trading & Project Manager
PT. Say Grow Indonesia
08.2018 - 08.2019
Seminar Coordinator & Head of Marketing
PT. Trading Budi Suharja
07.2016 - 07.2018
Assistant Director
PT. Trading Budi Suharja
01.2014 - 07.2016
Assistant Manager
PT. Trading Budi Suharja
09.2012 - 01.2014
Private Teacher
Self Employed
07.2010 - 09.2012
Marketing Staff Member
Global Techindo
12.2008 - 06.2010
Salesperson & Collections Agent
CV. Karya Mandiri
11.2007 - 09.2008
Sales Data Analyst
PT. Arta Boga Cemerlang (Orangtua Group)
10.2006 - 10.2007
Salesperson
CV. Andi Jaya Motor
08.2005 - 08.2006
No Degree - Computer Engineering
Global Techindo Workshop
04.2001 -
High School Diploma -
SMA Negeri 2 Situbondo
04.2001 -