Crystal Anton
Sandpoint
Summary
Dynamic entrepreneur with a proven track record of driving revenue growth and enhancing profitability at WayPoint LLC and VaporMax LLC. Excelled in customer relations and strategic decision-making, boosting client satisfaction and fostering robust business networks. Skilled in financial management and operations oversight, achieving significant cost savings and operational efficiencies.
Overview
11
11
years of professional experience
Work History
Business Owner
WayPoint LLC
03.2021 - 11.2023
- End to end operation and management of small trucking company. Grossed over 1.5M in sales before forced closure due to market crash.
- Permit and license acquisitions
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Business Owner
VaporMax LLC
03.2013 - 06.2018
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
GED -
Lake Pend Oreille Alternative Highschool
Sandpoint, IDSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Employee training
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Professional networking
- Budget control
- Operations management
- Bookkeeping
- Quality assurance
- Cost control and budgeting
- Staff hiring
- Financial management
- Sales development
- Accounting management
- Negotiation and persuasion
- Start-up operations
- Business marketing
- New business development
- Policies and procedures development
- Staff management
- Negotiation
- Public speaking
- Coaching and mentoring
- Process improvement
- Financial planning
- Task delegation
- Financial administration
- Vendor relationship management
- Cost analysis and savings
- Incident response
- Regulatory compliance
- Human resources management
- E-commerce management
- Staffing oversight
- Consulting
- Resources allocation
- Talent allocation
- Employee development
- Verbal and written communication
- Entrepreneurial leadership
- Sales oversight
- Decision-making
- Customer service management
- Team leadership
- Business management
- Effective leader
- Scheduling
- Inventory tracking and management
- Business leadership
- Employee scheduling
- Desktops, laptops, and mobile devices
- Records organization and management
- Administrative management
- Staff training/development
- Cost control
- Proficient in software
- Operations oversight
- Inventory management
- Hiring and onboarding
Timeline
Business Owner
WayPoint LLC
03.2021 - 11.2023
Business Owner
VaporMax LLC
03.2013 - 06.2018
GED -
Lake Pend Oreille Alternative Highschool
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