Crystal Dunham
Idaho Falls
Summary
Adept at volunteer coordination and fostering interpersonal relationships, I significantly enhanced volunteer engagement and efficiency at Brio Home Health and Hospice. My expertise in volunteer recruitment and community engagement, coupled with a proven track record in training and team building, drove substantial improvements in program effectiveness and volunteer satisfaction.
Overview
15
15
years of professional experience
Work History
Volunteer Coordinator
Brio Home Health and Hospice
12.2024 - 03.2025
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
CNA Supervisor
Brio Home Health and Hospice
09.2019 - 03.2025
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Ensured quality patient care by regularly reviewing documentation and updating medical records accordingly.
- Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
- Streamlined communication between CNAs, supervisors, and other healthcare professionals to optimize patient care.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
- Assisted in hiring qualified candidates for CNA positions, contributing to a skilled workforce.
- Provided guidance on infection control protocols for CNAs, resulting in a safer working environment.
- Reduced staff turnover rate through effective conflict resolution and team-building strategies.
CNA
Abode/Hearts for Hospice
05.2010 - 04.2017
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
CNA
Aspen Home Health and Hospice
04.2017 - 09.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Certificate -
PRO CPR
Idaho Falls, ID02.2025
Certificate - CNA
East Idaho Technical College
Idaho Falls, ID12.2006
Diploma - Highschool
Challis High School
Challis, ID05.2003
Skills
- Volunteer coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone etiquette
- Volunteer scheduling
- Team Training
- Volunteer tasking
- Volunteer recruitment
- Community engagement
- Relationship building
- Volunteer screening
Timeline
Volunteer Coordinator
Brio Home Health and Hospice
12.2024 - 03.2025
CNA Supervisor
Brio Home Health and Hospice
09.2019 - 03.2025
CNA
Aspen Home Health and Hospice
04.2017 - 09.2019
CNA
Abode/Hearts for Hospice
05.2010 - 04.2017
Certificate -
PRO CPR
Certificate - CNA
East Idaho Technical College
Diploma - Highschool
Challis High School
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