Crystal Foster
Hayden,ID
Summary
Strong work ethic and attention to detail, with experience as an Assistant Branch Manager. Proven track record in coaching and mentoring team members, fostering a collaborative environment, and enhancing member service excellence. Adaptable and skilled in decision-making and demonstrates leadership and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
P1FCU
03.2024 - Current
- Supports branch manager in leading the branch team to deliver exceptional service to members by embracing ROOTS and service standards that follow P1FCU initiatives.
- Leads the branch team to be dedicated to operational excellence and ensures staff are knowledgeable and engaged and offers support to keep a skilled and effective team.
- Assists branch team to resolve any or errors and provides support and/or coaching as needed.
- Assists in operational tasks such as monthly audits, scheduling, cash orders or any other tasks assigned by the branch manager.
- Assists members when they have an issue that needs resolved by a manager. Able to communicate effectively and deescalate a situation if needed so the member feels heard keeping in mind P1FCU policy and procedure.
MSR 3
P1FCU
10.2021 - 03.2024
- Excellent communication skills, both verbal and written.
- Assisted current and new members with their loans and accounts.
- Presented and explained P1FCU products and services to current and potential members.
- Prepared and reviewed loan applications and loan documents for completeness and accuracy before sending to funding.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Built strong relationships with members and continued to assist after new loan and account were opened.
MSR 1
P1FCU
03.2021 - 10.2021
- Assisted members in branch and call center with their financial transactions.
- Maintained member account information and ensured privacy of members.
- Balanced teller drawer and vault.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Attention to detail
- Excellent work ethic
- Team player
- Approachable
- Coaching and mentoring
- Decision-making
Timeline
Assistant Branch Manager
P1FCU
03.2024 - Current
MSR 3
P1FCU
10.2021 - 03.2024
MSR 1
P1FCU
03.2021 - 10.2021
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