Crystal Garcia
Blackfoot
Summary
Experienced in customer service and inventory management, with proven ability to process transactions accurately and efficiently. Committed to enhancing customer experiences through effective communication and a focus on resolving issues promptly.
Overview
6
6
years of professional experience
Work History
Cashier
Fast Stop
Blackfoot
09.2023 - 04.2026
- Processed customer transactions accurately and efficiently at a busy convenience store.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and electronic payments securely during shifts.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Hospitality Associate
Best Western
Pocatello
06.2021 - 06.2023
- Provided exceptional customer service to ensure guest satisfaction and comfort.
- Assisted in front desk operations, including check-ins and check-outs.
- Managed reservations and bookings using property management systems effectively.
- Resolved guest complaints promptly to enhance overall experience during stays.
- Greeted guests and provided a warm welcome to all visitors.
- Assisted with check-in and check-out procedures for guests.
- Answered incoming calls and replied to emails to answer guests regarding pricing, accommodations and service concerns.
- Responded promptly to customer inquiries, complaints, or requests for assistance.
- Managed reservations and ensured rooms were available as requested.
- Assisted management with administrative tasks such as filing documents, processing paperwork.
Housekeeper
Clarion
Pocatello
01.2020 - 03.2021
- Maintained cleanliness of guest rooms and common areas daily.
- Assisted with room setup for events and special occasions as needed.
- Provided exceptional customer service by responding to guest inquiries about services.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Education
High School Diploma -
Ben Lomond
Ogden, UT05-1997
Skills
- Transaction processing
- Point of sale operation
- Cash handling
- Inventory management
- Customer service
- Customer relationship management
- Effective communication
- Reliability and punctuality
- Initiative and Self-motivation
- Strong teamwork
- Adaptability and flexibility
- Scheduling
- Reliability
- Reservation management
- Front desk operations
- Focused and detail-oriented
- Time management
Timeline
Cashier
Fast Stop
09.2023 - 04.2026
Hospitality Associate
Best Western
06.2021 - 06.2023
Housekeeper
Clarion
01.2020 - 03.2021
High School Diploma -
Ben Lomond