Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Gray

Jackson

Summary

Dynamic professional with a proven track record at Jackson Housing Authority, excelling in site inspections and customer service. Adept at problem-solving and resource allocation, I enhanced tenant satisfaction through effective communication and timely resolution of maintenance issues. Certified in Tax Credit management and Public Housing management, I bring strong organizational skills to every project.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Site Manager

Jackson Housing Authority
08.2022 - Current
  • Coordinated site operations, ensuring compliance with housing regulations and safety standards.
  • Assisted in facilitating communication among contractors and maintenance to enhance workflow.
  • Monitored property maintenance requests, prioritizing urgent issues for timely resolution and tenant satisfaction.
  • Supported budget tracking for site activities, contributing to effective resource allocation and expense management.
  • Conducted regular inspections of properties, identifying areas for improvement and coordinating necessary repairs.
  • Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
  • Participated in regular progress meetings with executive staff to provide updates on vacancy status, address any concerns, and maintain open lines of communication.
  • Assisted the Site Manager in monitoring budgetary constraints, while maintaining financial accountability.
  • Handled conflict resolution among tenants promptly and professionally, ensuring a positive living environment.

Licensed Insurance Agent

PHP Agency Inc.
02.2021 - Current
  • Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction.
  • Conducted risk assessments and policy reviews, ensuring compliance with industry regulations.
  • Educated clients on coverage options, improving understanding of policy benefits and features.
  • Processed claims efficiently, resolving issues while maintaining positive client relationships.

Call Center Representative

Regions Bank
02.2017 - 11.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

GED -

Messick Adult Education Center
Memphis, TN
04-2011

Skills

  • Site inspections
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication
  • MS office
  • Supply ordering
  • Certified Tax Credit
  • Certified Public Management

Certification

  • Certified Tax Credit Specialist-TCS
  • Certified Public Housing Manager C-PHM

Languages

English
Full Professional

Timeline

Assistant Site Manager

Jackson Housing Authority
08.2022 - Current

Licensed Insurance Agent

PHP Agency Inc.
02.2021 - Current

Call Center Representative

Regions Bank
02.2017 - 11.2017

GED -

Messick Adult Education Center
Crystal Gray