Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Shaw

Post Falls

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

21
21
years of professional experience

Work History

Lead Manager / Transaction coordinator

The Easy Home Buyer
04.2024 - 05.2025
  • Managed dynamic calendars for multiple team members
  • Organized daily operations, including coordinating meetings, training sessions, and break schedules for a team of six
  • Conducted home value comparison (“comping”) metrics across multiple property types in two different states
  • Quickly learned and utilized multiple computer systems and software programs to support customer service, scheduling, data analysis, and internal communication
  • Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
  • Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
  • Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.

Investigative Support Specialist

Coeur D’Alene Police Department
06.2020 - 03.2024
  • Utilization of various computer and internet based databases, including Motorola-Flex/Viper/ILETS/NCIC
  • Trained and managed newly hired employees, updating comprehensive field training programs as needed
  • Conducted training and education to department members and citizens of CDA on current scams and fraud prevention
  • Responded to calls for service using excellent oral communication and listening skills while helping people through difficult times
  • Testified in court on criminal and civil matters
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

Patrol Officer

Coeur d’Alene Police Department
07.2004 - 05.2020
  • Prevent and deter crime and enforce laws by patrolling high crime areas
  • Investigated delicate criminal behaviors by interviewing child and adult witnesses, victims and suspects
  • Communicated through various electronic methods including radio, e-mail, and personal correspondence.
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
  • Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
  • Testified in court cases as needed, providing clear and concise accounts of events witnessed or investigated.

School Resource Officer

Coeur d’Alene Police Department
02.2015 - 09.2017
  • Fostered a positive school environment by building strong relationship with students, staff, and parents
  • Collaborate with administrators and teachers to reduce juvenile problems
  • Participated in after-school programs to provide supervision and support, fostering a sense of community within the student body.
  • Maintained accurate records of incidents requiring intervention or follow-up action, enabling informed decision-making by administration officials.
  • Improved security measures by regularly reviewing surveillance footage and reporting any concerns to administration promptly.

Detective

Coeur D’Alene Police Department
01.2008 - 02.2015
  • Investigated difficult cases and use organization, follow strict procedures, and testify to ensure complete and thorough investigations for the victims to the best of their satisfaction
  • Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
  • Obtained and served search warrants related to ongoing cases.
  • Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
  • Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Conducted community outreach programs to educate public on crime prevention strategies.
  • Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.

Education

A.A. - Criminal Justice

Spokane Community College
Spokane, WA
01.2003

Skills

  • Strong Communication Skills with a focus of handling difficult situations
  • Liaison experience with the community, private and public entities to accomplish difficult tasks
  • Skilled trainer and mentor
  • Strong attention to detail and procedures
  • Team building & leadership
  • Time management

Timeline

Lead Manager / Transaction coordinator

The Easy Home Buyer
04.2024 - 05.2025

Investigative Support Specialist

Coeur D’Alene Police Department
06.2020 - 03.2024

School Resource Officer

Coeur d’Alene Police Department
02.2015 - 09.2017

Detective

Coeur D’Alene Police Department
01.2008 - 02.2015

Patrol Officer

Coeur d’Alene Police Department
07.2004 - 05.2020

A.A. - Criminal Justice

Spokane Community College

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Crystal Shaw