Curtis Ruiz
Nampa
Summary
Dynamic professional with a proven track record at Panda Express, excelling in customer service and conflict resolution. Skilled in sales techniques and employee training, I consistently exceeded sales targets while enhancing customer satisfaction. Known for attention to detail and strong problem-solving abilities, I thrive in fast-paced environments, ensuring exceptional service and loyalty.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
Work History
Associate
Panda Express
11.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Technician
Quality Alignment & Brake Center
09.2023 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Lube Technician
Tom Scott Honda
03.2021 - 09.2023
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Warehouse Worker
Wall to Wall
06.2019 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Delivery Driver
Garrid Enterprise
04.2019 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Parts Delivery Driver
Boise Volkswagen
06.2017 - 04.2019
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
Education
High School Diploma -
Vallivue High School
Caldwell, ID05-2017
Skills
- Customer service
- Conflict resolution
- Sales techniques
- Product demonstration
- Time management
- Inventory management
- Troubleshooting techniques
- Relationship building
- Employee training
- Attention to detail
- Problem solving
- Computer skills
- Leadership qualities
Timeline
Associate
Panda Express
11.2024 - Current
Technician
Quality Alignment & Brake Center
09.2023 - 05.2024
Lube Technician
Tom Scott Honda
03.2021 - 09.2023
Warehouse Worker
Wall to Wall
06.2019 - 04.2021
Delivery Driver
Garrid Enterprise
04.2019 - 03.2021
Parts Delivery Driver
Boise Volkswagen
06.2017 - 04.2019
High School Diploma -
Vallivue High School
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