CURTIS UPCHURCH
Wilder
Summary
Dynamic flooring business owner with extensive experience at C Upchurch Floor Covering, excelling in project scheduling and customer service. Proven track record in training teams and enhancing operational efficiency, while delivering exceptional installations. Skilled in tile and engineered wood, consistently resolving issues to ensure client satisfaction and uphold a stellar reputation.
Overview
41
41
years of professional experience
Work History
Owner/Operator
C Upchurch floor covering
Wilder
10.2023 - Current
- Managed daily operations for a successful floor covering business.
- Maintained compliance with safety regulations in all operational areas.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
carpenter
ESI
meridian
03.2022 - 10.2023
- Constructed frameworks and structures using various carpentry tools and materials.
- Installed doors, windows, and cabinetry to enhance functionality and aesthetics.
- Interpreted blueprints and technical drawings for accurate project execution.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Performed various carpentry duties, including both rough and finish carpentry.
- Repaired or replaced damaged structures or components.
Owner
C. Upchurch Floor Covering
Twin Falls
01.2011 - 03.2022
- Owner of the company, subcontracting for customers of Home Depot, Lowe's and local shops across the Pacific Northwest, providing excellent service through each job attached to the name.
- Owner of the company, subcontracting for customers of Home Depot, Lowe's and local shops across the Pacific Northwest, providing excellent service through each job attached to the name.
- Managed daily operations of flooring business and ensured smooth workflow.
- Trained and mentored staff to improve customer service skills and product knowledge.
- Implemented safety protocols to ensure compliance in installation processes.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Organized project timelines for installations to optimize resource allocation and scheduling.
- Managed daily operations of business, including hiring and training staff.
Owner
Specialty Flooring
01.1995 - 01.2011
- Owner of company, contracting major retail jobs across western United States, training employees below to assist in process to complete jobs.
- Owner of company, contracting major retail jobs across western United States, training employees below to assist in process to complete jobs.
installer/ fabricator
Upchurch construction
Fort Collins
05.1985 - 12.1994
- Installed roofing materials following safety guidelines and best practices.
- Operated power tools and equipment for various installation tasks.
- Followed building standards and codes during unit installations.
- Performed troubleshooting to diagnose and resolve system issues.
- Provided exceptional customer experiences to service recipients.
Education
High School Diploma -
Fort Collins High
Fort Collins, CO05-1987
Skills
- Flooring
- Customer service
- Project scheduling
- Problem solving
- Effective communication
- Hiring
- Tile
- Engineered wood
- LVP
- Sales
- Installation
- Office management
- Teamwork
- Training
References
- KERRI LONGTINE, Owner-Matt's Flooring, (701) 371-3547
- JASON, J&S Builders, (701) 220-9175
- KIRK OLSEN, Personal Contractor, (701) 426-3257
Leadership Experience
I have successfully ran C. Upchurch Floor Covering for 11 years keeping communication and employees' interest on the front of my mind. I have employed many installers who I have personally trained and have gone on to run their own successful companies.
Communication Skills
Based on the Customer Satisfaction scores this year, my communication with our customers is a top priority. I increased the score for the Twin Falls location by 168% and was recognized as a top performer company wide.
Timeline
Owner/Operator
C Upchurch floor covering
10.2023 - Current
carpenter
ESI
03.2022 - 10.2023
Owner
C. Upchurch Floor Covering
01.2011 - 03.2022
Owner
Specialty Flooring
01.1995 - 01.2011
installer/ fabricator
Upchurch construction
05.1985 - 12.1994
High School Diploma -
Fort Collins High