At PT. BANK SUMUT, excelled as a Branch Coaching and Service Specialist, enhancing client retention through effective communication and swift resolution of service issues. Leveraged cross-functional coordination and professional telephone demeanor to surpass performance metrics, notably improving customer satisfaction. Achievements include streamlining service processes and fostering strong client relationships.
Hi, I’m
Cut Putri Elvia
Medan,SU
Summary
Overview
20
years of professional experience
Work History
PT. BANK SUMUT
Branch Coaching and Service Specialist
12.2004 - Current
Job overview
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
Education
North Sumatera UnivercityMedan, Indonesia
Bachelor of Arts from Marketing
06-2006
University Overview
- 3,03 GPA
Skills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Clerical support
- Follow-up skills
- Call management
- Sales expertise
dancing
dancing
My favorite dancing are Salsa and Bachata. I can dancing very well.
Languages
English
Native language
Timeline
Branch Coaching and Service Specialist
PT. BANK SUMUT
12.2004 - Current
North Sumatera Univercity
Bachelor of Arts from Marketing
Similar Profiles
Muhammad RezaMuhammad Reza
Satuan Kerja Teknologi Informasi at Dana Pensiun Pegawai PT. Bank SumutSatuan Kerja Teknologi Informasi at Dana Pensiun Pegawai PT. Bank Sumut
DWI SAKINAHDWI SAKINAH
Internship at Bank SUMUT SyariahInternship at Bank SUMUT Syariah
Irwan Zaily, S.T., M.Sc., C.DMPIrwan Zaily, S.T., M.Sc., C.DMP
Marketing Communication Specialist at Bank SUMUTMarketing Communication Specialist at Bank SUMUT