Cynthia Rosalie

• As a product experience responsible for : touchpoint design, experience monitoring, patient experience improvement, training & influence, testing & experimentation programs or initiatives and have a patient understanding
• In- charge for feedback and improvement loop
• Succeed to led the transformation division and infrastructure division as an Experience team
• Managed to do and support every project of transformation within budget and timeline

• As a product team focusing in clinic experience to : analyzed, crafted, sand boxing, configured, and monitor every program or SOP to enhance the patient experience across the clinic- after visit
• Design a hospitality experience to be infused in every touchpoints of patient journey, ensuring a seamless and delightful clinic experience
• Succeed to manage and responsible to every patient's feedbacks coming and resolved with related stakeholders
• Deeply understand patient behaviors, needs and preferences to tailor experience improvements accordingly

As a first point of contact at the respective centre. Covering hospitality, sales, and operational areas. Such as :

• Maintain and develop good relation with members and assist to resolve member's complaints
• Responsible in the event logistics and preparation matters : plan, execute and supervise events
  based on members’ needs and request
• Pointed to in-charge and responsible for Virtual Office selling
• Manage reception duties
• Manage members’ and prepare check-ins and check-outs to ensure the highest level of member
  experience
• General day to day operational (ensure centre is operational / functional) and administrative
  support
• Build relationships and liaise with Building Management of the respective building.
• Track and manage of purchasing for office and pantry supplies and in-charge of inventory control
• Responsible for ensuring that the facilities of the centre is maintained and in good condition to
  deliver smooth run of building responsibilities are executed daily to the highest standards
• Pointed to in-charge as a Personal Assistant to General Manager
• Pointed to in-charge as part of Marketing Team to develop partnerships programs and events

Achieved sales goals and service targets by cultivating and securing new customer relationships as a sales in-charge as a key account of : Government, BUMN, Non Government Organization, Embassies, Chambers, Corporate Overseas, area of Europe and America

• Responsible in the Event and Group Mice segmentation. Acting as a Sales Executive to generate and develop sales leads into revenue, identify new contacts and respond to sales opportunities in order to maximize revenue, specialize in certain segments
• In-charge with Asst. Director to responsible and organize Group from Asian Games 2018
• Sales in-charge for Group Asian Para Games 2018

Receive training and perform essential job duties in the sales department. Perform any and all required day-to-day operations to support event sales team.

• Achievement : Best Trainee Heart of The House Sales & Marketing

Receive training and perform essential job duties in several segments of the F&B department. Consistently offer professional, friendly and engaging services and follow outlet policies, procedures and service standards across F&B functions such as Rock Bar, Padi Restaurant and F&B Reservation back office.