Security Studies
Jourdy Pratama
Tangerang Selatan,Banten
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Barista Trainer
Starbucks Indonesia
Jakarta Selatan, Indonesia
09.2018 - 09.2019
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Complied with standards for merchandising, stocking and storing product.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Intern
Indonesian Embassy in Zagreb
Zagreb , Croatia
07.2017 - 09.2017
- Produced high-quality communications for internal and external use.
- Edited documents to keep company materials free of grammar errors.
- Gained operational knowledge and supported departmental needs.
Intern
Zagrebacka Skola Ekonomije i Managementa
Zagreb, Croatia
06.2015 - 08.2015
- Produced high-quality communications for internal and external use.
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Complied with departmental protocols and procedures.
- Gained operational knowledge and supported departmental needs.
- Completed research, compiled data and assisted in timely reporting.
- Upheld strict security procedures to maintain data confidentiality.
Education
Bachelor of Arts - Social and Political Science; International Relations
Universitas Paramadina
Jl. Gatot Subroto No.Kav. 97, Jakarta Selatan 09.2018 - Current
International Relations
Visoke Škole Međunarodnih Odnosa Dag Hammarksjöld
Ilica 242, 10000, Zagreb, Croatia 04.2017 - 04.2018
Economics
Zagrebačka Škola Ekonomije I Managementa
Ulica Filipa Vukasovića 1 10000 Zagreb, Croatia 09.2015 - 09.2016
International Relations
Universitas Nasional
Jl. Sawo Manila No.61, Jakarta Selatan 02.2012 - 09.2014
Skills
Organization and Time Management
Documentation and reporting
Critical Thinking
Cultural Awareness
Attention to Detail
Teamwork and Collaboration
Sales proficiency
Verbal and written communication
Negotiation
Interpersonal Communication
Problem-Solving
Public speaking
Leadership abilities
Interests
Maritime Studies
Learning Languages
Traveling
Endurance Sports
Artificial Intelligence
Video Gaming
Volunteer Work
Timeline
Barista Trainer
Starbucks Indonesia
09.2018 - 09.2019
Bachelor of Arts - Social and Political Science; International Relations
Universitas Paramadina
09.2018 - Current
Intern
Indonesian Embassy in Zagreb
07.2017 - 09.2017
International Relations
Visoke Škole Međunarodnih Odnosa Dag Hammarksjöld
04.2017 - 04.2018
Economics
Zagrebačka Škola Ekonomije I Managementa
09.2015 - 09.2016
Intern
Zagrebacka Skola Ekonomije i Managementa
06.2015 - 08.2015
International Relations
Universitas Nasional
02.2012 - 09.2014