DADI JAYA MIHARJA

• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Directed housekeeping department activities, maintaining compliance with global standards and local regulations.
• Elevated guest care by consistently training and mentoring staff
• Orchestrated staffing and scheduling efforts to maintain optimal coverage and service standards.
• Implemented thorough training initiatives for hourly staff to boost operational efficiency.

• Directly report to Director of Operation. Conduct weekly inspections with Leaders of Housekeeping, Security, and Engineering alongside Owner representative and Director of Operations to ensure hotel condition aligns with owner's expectations.
• Lead housekeeping personnel and execute random room checks each day to uphold superior standards
• Engage with engineering team to swiftly rectify maintenance matters across all hotel areas

• Welcome and assist guests with direct order requests from non-pre-booked transportation at Fairmont
• Facilitate guest services at airport, including lost baggage assistance, baggage handling, and ticket issuance

• Greet and pick up guest at the airport and escort to the transportation to go to the Hotel.

• Facilitate guest readiness by ensuring rooms are meticulously cleaned, stocked with amenities, and tailored to individual preferences
• Conduct comprehensive inspections and preparations of rooms, guaranteeing cleanliness, availability of amenities, and alignment with guest preferences

Provided high-quality service for officers, including daily cabin cleaning and meal preparation in officers’ mess.

Provide waitstaff services to captain and four distinguished officers each week during Gala night

• Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
• Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
• Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.