Wilson Avery
IT Engineer
Bontang
Work Preference
Summary
Highly skilled and experienced Field Engineer with a strong background in IT and telecommunications. Proven track record of successfully installing, maintaining, and upgrading complex systems, including NCR ATM and Diebold Nixdorf ATM CRM. Possesses excellent problem-solving skills, with the ability to work under pressure and meet deadlines. Proficient in a range of technologies, including Cisco routing and switching, Arduino, and database management. Strong communication and teamwork skills, with experience working with customers and vendors to ensure secure and stable connections.
Overview
2
2
Certifications
Work History
Field Engineer
PT Kevin Guna Pratama
2023 - 2025
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
- Supported installation, service maintenance, and upgrade of NCR ATM types SelfServ.
- Supported installation, service maintenance, and upgrade of Diebold Nixdorf ATM CRM type Wincor P280, and DN200v.
- Managed work reports based on the ticketing system for customers and monitoring teams according to SLA, to reduce downtime and increase customer satisfaction.
Customer Service Engineer
PT Guna Cipta Synergie
2014 - 2023
- Supported installation, service maintenance, and upgrade of NCR ATM/CRM CRM type SelfServ.
- Supported installation, service maintenance, upgrade, and replacement of Cisco products.
- Managed work reports base on ticketing system for customers and monitoring teams according to SLA for reduce downtime and increase customer satisfaction.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
Customer Service Engineer
PT Teknika Sarana Gardian
2012 - 2014
- Supported installation, service maintenance, and upgrade of NCR ATM/CDM type Personas and SelfServ.
- Supported service maintenance and upgrade of Dell products (desktop, server, laptop).
- Managed work reports base on ticketing system for customers and monitoring teams according to SLA for reduce downtime and increase customer satisfaction.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
Education
High School - Machine Engineer
SMKN 1
Bontang, Indonesia 04.2001 -
Skills
Mikrotik MTCNA
Certification
Mikrotik MTCNA
Internship
- PT Kaltim Prima Coal (2008)
Assisted senior network engineers with project work.
Performed network troubleshooting and configuration.
Gained direct experience in managing networks and solving technical problems.
Hobby
Badminton
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mikrotik MTCNA
09-2025
Training Cisco - Routing & Switching
06-2012
High School - Machine Engineer
SMKN 1
04.2001 -
Field Engineer
PT Kevin Guna Pratama
2023 - 2025
Customer Service Engineer
PT Guna Cipta Synergie
2014 - 2023
Customer Service Engineer
PT Teknika Sarana Gardian
2012 - 2014
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