Detail-oriented administrative professional with expertise in office management, financial coordination, and compliance support. Proven track record in managing scheduling systems, maintaining accurate records, and enhancing team efficiency. Strong skills in communication, problem-solving, and data management, with the ability to prioritize multiple tasks effectively.
Overview
6
6
years of professional experience
Work History
Therapeutic Behavior Services Specialist
Aspen Mental Health
Idaho Falls
04.2026 - Current
Maintained detailed, timely, and accurate case documentation, progress notes, and behavioral records in compliance with Medicaid, agency, and regulatory standards.
Prepared reports on client progress, participation, and outcomes for supervisors and interdisciplinary teams.
Assisted families in implementing structured routines, expectations, and behavior plans requiring diplomacy, professionalism, and sound judgment.
Tracked goals, service timelines, and follow-up tasks to ensure continuity and accountability.
Coordinated schedules, appointments, meetings, and communication between families and supervisors to support efficient service delivery.
Managed confidential client files and electronic records systems while ensuring data accuracy, organization, and secure handling of sensitive information.
Identified concerns, documented incidents, and escalated safety or compliance matters promptly through proper channels.
Substitute Teacher
Eureka Union School District
Granite Bay
08.2024 - 03.2026
Managed classroom operations, attendance records, and daily procedures to ensure smooth educational flow.
Maintained order and professionalism, ensuring policy compliance amid frequent classroom disruptions.
Followed written lesson plans precisely while adapting to changing priorities.
Communicated effectively with school staff, administrators, parents, and students.
Prepared detailed reports and documentation for permanent staff to facilitate seamless transitions after assignments.
Online Tutoring Coordinator
Brigham Young University - Idaho
Rexburg
09.2022 - 04.2024
Supervised and coordinated operations for online tutoring services supporting 50+ university courses.
Coordinated schedules and assignments for 20+ tutors, ensuring optimal coverage and seamless workflow.
Maintained employee records, appointment systems, training logs, and performance documentation.
Addressed student and tutor concerns via phone and email, providing timely and professional resolutions.
Generated reports, monitored participation data, and maintained accurate digital systems.
Created structured communication processes, onboarding materials, and training coordination systems to streamline operations.
Balanced multiple deadlines while ensuring consistent service delivery.
Administrative Assistant
Lighthouse Financial & Tax
Rocklin
06.2020 - 09.2021
Managed front desk operations including greeting visitors, answering phones, directing inquiries, and maintaining professional public-facing office service.
Coordinated calendars, meetings, appointments, and scheduling for owner and clients.
Maintained organized paper and digital filing systems for confidential records, correspondence, and financial documents.
Processed data entry and tracked forms, updating databases to maintain document accuracy and integrity.
Prepared letters, notices, reports, spreadsheets, and internal communications.
Ordered office supplies, monitored inventory, and maintained efficient office workflows.
Handled sensitive information with professionalism and confidentiality.
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC