DANANG TEGUH ARI BOWO
Representative Officer
Sidoarjo
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Responsible [Job Title] provided clients with sales contracts and order forms and quoted prices and contract terms. Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Account Representative
PT PDS SUBSIDIARY OF PT PELABUHAN INDONESIA
Surabaya, INDONESIA
05.2022 - Current
- Cultivated strong business alliances internally as well as externally creating an environment conducive towards mutual success.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Analyzed sales data to identify trends and areas for improvement in account management strategies.
- Built relationships with customers and community
to promote long term business growth - Consulted with businesses to supply accurate
product and service information - Set and achieved company defined sales goals
- Presented professional image consistent with
company's brand values - Fostered lasting relationships with customers
through effective communication and quick
response, resulting in long-term loyalty and
expanded client base - Met with customers to discuss and ascertain
needs, tailor solutions and close deals - Fielded customer complaints and facilitated
negotiations, resolving issues and reaching
mutual conclusions - Served customers with knowledgeable, friendly
support at every stage of shopping and
purchasing - Supported customer satisfaction through regular
follow-up and communication - Collaborated with other departments to address
customer needs and service requests - Provided training for new Account
Representatives, sharing best practices for client
engagement and retention - Streamlined account management processes to
improve efficiency and reduce errors - Resolved client disputes professionally,
contributing to enhanced brand reputation and
client trust - Developed presentations showcasing product
offerings tailored specifically to individual client
needs, driving interest in our services furthering
closing process effectively - Participated in industry events to network with
potential clients, ultimately increasing market
presence
Operations Officer
PT PDS SUBSIDIARY OF PT PELABUHAN INDONESIA
Surabaya, INDONESIA
01.2021 - 05.2022
- Spearheaded workplace safety initiatives, resulting in a reduction of accidents and improved employee wellbeing.
- Implemented inventory control systems, reducing discrepancies and ensuring accurate stock levels.
- Conducted regular audits to maintain quality standards across all operations departments.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Mentored junior team members, fostering
professional development and enhancing overall
team performance - Optimized resource allocation by analyzing
project needs and assigning personnel
accordingly based on skills sets required for
success - Developed strong relationships with vendors,
negotiating contracts to achieve cost savings for
organization - Reviewed budgets regularly to identify potential
cost-saving opportunities without compromising
service or product quality - Liaised between departments including HR, IT
and Finance ensuring smooth communication
and collaboration - Enhanced productivity through developing and
implementing effective standard operating - Updated and published standard operating
procedures (SOPs) using stakeholder, customer
and employee input and feedback resulting in
clearer and more useful instruction for users
procedures
Chief Security Officer
PT PELABUHAN INDONESIA (PERSERO)
Surabaya, INDONESIA
01.2013 - 01.2021
- Improved overall company security by developing and implementing comprehensive security policies and procedures.
- Developed business continuity plans to maintain critical operations during potential disasters or crisis situations.
- Performed regular audits of the company''s IT infrastructure for vulnerabilities, addressing issues before they could be exploited by malicious actors.
- Maintained strict compliance with applicable laws and regulations, ensuring adherence to industry-specific security requirements and standards.
- Coordinated with law enforcement agencies during investigations, fostering strong relationships for future collaboration.
- Streamlined incident response process to minimize downtime and ensure rapid recovery from security breaches or attacks.
- Promoted a culture of information sharing among employees through cross-departmental collaboration on matters related to organizational safety.
- Implemented data loss prevention measures to ensure sensitive information remained protected against unauthorized access.
- Reduced security incidents for increased safety with regular risk assessments and proactive mitigation strategies.
- Advised executive leadership on emerging threats and best practices for risk management, contributing to strategic decision.
- Participated in industry conferences and workshops to stay updated on latest trends in cybersecurity and physical protection methods.
- Handled sensitive internal investigations discreetly, resolving conflicts while preserving the integrity of organization.
- Enhanced physical security measures by overseeing the installation of advanced surveillance systems and access control devices.
- Designed secure network architecture while adhering to industry standards and regulatory requirements.
- Managed a team of security professionals, ensuring their continuous professional development and effective performance in their roles.
- Increased employee awareness on cybersecurity, conducting regular training sessions on best practices and emerging threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
- Conducted regular patrols of facility to detect and deter security threats.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
BACHELOR OF LAWS - LAWS
NAROTAMA UNIVERSITY
Surabaya, Indonesia 07.2017 - 10.2020
High School Diploma -
Aviation High School
MALANG 07.1997 - 06.2000
Skills
Document Management
Sales proficiency
Department collaboration
Customer Engagement
Regulatory Compliance
Customer Relationship Management
Document Control
Prospecting skills
Business Acumen
Business Development
Timeline
Account Representative
PT PDS SUBSIDIARY OF PT PELABUHAN INDONESIA
05.2022 - Current
Operations Officer
PT PDS SUBSIDIARY OF PT PELABUHAN INDONESIA
01.2021 - 05.2022
BACHELOR OF LAWS - LAWS
NAROTAMA UNIVERSITY
07.2017 - 10.2020
Chief Security Officer
PT PELABUHAN INDONESIA (PERSERO)
01.2013 - 01.2021
High School Diploma -
Aviation High School
07.1997 - 06.2000