DANANG TEGUH ARI BOWO
Representative Officer
Sidoarjo,Indonesia
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Responsible Representative Officer provided clients with sales contracts and order forms and quoted prices and contract terms. Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Account Representative
PT PDS SUBSIDIARY OF PT PELABUHAN INDONESIA
Surabaya
05.2022 - Current
- Cultivated strong business alliances internally as well as externally creating environment conducive towards mutual success.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout organization.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Consistently exceeded quota expectations leading way among fellow representatives.
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Analyzed sales data to identify trends and areas for improvement in account management strategies.
- Built relationships with customers and community to promote long term business growth
- Consulted with businesses to supply accurate product and service information
- Set and achieved company defined sales goals
- Trained new employees on customer service, money handling and organizing strategies
- Presented professional image consistent with company's brand values
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Supported customer satisfaction through regular follow-up and communication
- Collaborated with other departments to address customer needs and service requests
- Provided training for new Account Representatives, sharing best practices for client engagement and retention
- Streamlined account management processes to improve efficiency and reduce errors
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering closing process effectively
- Participated in industry events to network with potential clients, ultimately increasing market presence
Operations Officer
PT PDS SUBSIDIARY OF PT PELABUHAN INDONESIA
Surabaya
01.2021 - 05.2022
- Conducted regular audits to maintain quality standards across all operations departments.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Spearheaded workplace safety initiatives, resulting in reduction of accidents and improved employee wellbeing
- Mentored junior team members, fostering professional development and enhancing overall team performance
- Optimized resource allocation by analyzing project needs and assigning personnel accordingly based on skills sets required for success
- Spearheaded workplace safety initiatives, resulting in reduction of accidents and improved employee wellbeing
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for organization
- Reviewed budgets regularly to identify potential cost-saving opportunities without compromising service or product quality
- Collaborated with sales and marketing teams to develop strategies for driving revenue growth
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration
- Enhanced productivity through developing and implementing effective standard operating procedures
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users
Chief Security Officer
PT PELABUHAN INDONESIA (PERSERO)
Surabaya
01.2013 - 01.2021
- Improved overall company security by developing and implementing comprehensive security policies and procedures.
- Developed business continuity plans to maintain critical operations during potential disasters or crisis situations.
- Performed regular audits of company''s IT infrastructure for vulnerabilities, addressing issues before they could be exploited by malicious actors.
- Maintained strict compliance with applicable laws and regulations, ensuring adherence to industry-specific security requirements and standards.
- Coordinated with law enforcement agencies during investigations, fostering strong relationships for future collaboration.
- Streamlined incident response process to minimize downtime and ensure rapid recovery from security breaches or attacks.
- Promoted culture of information sharing among employees through cross-departmental collaboration on matters related to organizational safety.
- Implemented data loss prevention measures to ensure sensitive information remained protected against unauthorized access.
- Reduced security incidents for increased safety with regular risk assessments and proactive mitigation strategies
- Participated in industry conferences and workshops to stay updated on latest trends in cybersecurity and physical protection methods
- Enhanced physical security measures by overseeing installation of advanced surveillance systems and access control devices
- Advised executive leadership on emerging threats and best practices for risk management, contributing to strategic decision
- Designed secure network architecture while adhering to industry standards and regulatory requirements
- Streamlined incident response process to minimize downtime and ensure rapid recovery from security breaches or attacks
- Managed team of security professionals, ensuring their continuous professional development and effective performance in their roles
- Increased employee awareness on cybersecurity, conducting regular training sessions on best practices and emerging threats
- Handled sensitive internal investigations discreetly, resolving conflicts while preserving integrity of organization
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection
- Oversaw team of security officers and managed scheduling and performance evaluations
- Recorded incident reports with detailed accounts of occurrences
- Monitored and approved access control systems for accessibility to authorized personnel
- Conducted regular patrols of facility to detect and deter security threats
- Developed and implemented strategies to prevent and respond to security incidents
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Collaborated with management to develop security policies and procedures
- Prepared and submitted reports to keep management informed of security activities and developments
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards
- Coordinated with security personnel or other departments to establish safety of visitors and staff
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
- Responded quickly to emergency situations to assess and deflect issues
- Conducted training sessions for new security personnel to facilitate compliance with security protocols
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Wrote detailed reports of all security breaches and investigations
Education
BACHELOR OF LAWS - LAWS
NAROTAMA UNIVERSITY
Surabaya, Indonesia10-2020
High School Diploma -
Aviation High School
MALANG06-2000
Skills
- Document Management
- Sales proficiency
- Department collaboration
- Customer Engagement
- Regulatory Compliance
Timeline
Account Representative
PT PDS SUBSIDIARY OF PT PELABUHAN INDONESIA
05.2022 - Current
Operations Officer
PT PDS SUBSIDIARY OF PT PELABUHAN INDONESIA
01.2021 - 05.2022
Chief Security Officer
PT PELABUHAN INDONESIA (PERSERO)
01.2013 - 01.2021
BACHELOR OF LAWS - LAWS
NAROTAMA UNIVERSITY
High School Diploma -
Aviation High School
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