Dandy Kusuma

CORPORATE SECRETARY HEAD

• Ensure the implementation of Good Corporate Governance (GCG) principles, including transparency, accountability, responsibility, independence, and fairness based on POJK and other applicable regulations
• Monitor the adherence of the Board of Commissioners (BOC) and Board of Directors (BOD) to governance policies and applicable regulations
• Organize and coordinate BOC and BOD meetings, including scheduling, agenda setting, preparation of meeting materials, and minutes documentation.
• Manage the conduct of General Meeting of Shareholders (GMS), ensuring compliance with legal procedures and timelines
• Maintain and update the company’s legal documents, including articles of association, business licenses, and corporate deeds.
• Ensure proper documentation and safekeeping of company records, such as resolutions, meeting minutes, and regulatory filings
• Act as the company’s representative in communications with OJK, notaries, external legal advisors, and industry associations.
• Coordinate regulatory submissions and ensure timely reporting of corporate actions to authorities
• Oversee the disclosure of material information to stakeholders in accordance with regulatory requirements.
• Prepare periodic reports, corporate publications, and announcements to maintain transparency and stakeholder trust
• Coordinate internal and external communications to support the company’s reputation and branding.
• Manage the publication of corporate documents such as annual reports, company profiles, and other official communications
• Provide corporate secretarial support in mergers, acquisitions, restructuring, or other corporate actions.
• Corporate Event Activity such as CSR, employee sport and any other celebrations.

CUSTOMER CARE HEAD

• Quick response to customer requests and complaints by providing responsive customer service and utilizing ticketing systems or CRM
• Providing appropriate and customer-centric solutions by analyzing customer needs and issues while delivering accurate and clear information
• Proactively enhancing Customer Experience by identifying potential customer challenges and developing preventive solutions to ensure a seamless service experience
• Compliance with regulatory and service standard

LITERACY AND INCLUSION FUNCTIONS

• Enhancing Financial Literacy
• Promoting Financial Inclusion through the development of accessible financing products
• Compliance with OJK Regulations on Financial Literacy and Inclusion
• Strengthening Consumer Protection
• Development and Monitoring of Financial Literacy & Inclusion Programs

CORPORATE SECRETARY HEAD

• Ensure the implementation of Good Corporate Governance (GCG) principles, including transparency, accountability, responsibility, independence, and fairness based on POJK and other applicable regulations
• Monitor the adherence of the Board of Commissioners (BOC) and Board of Directors (BOD) to governance policies and applicable regulations
• Organize and coordinate BOC and BOD meetings, including scheduling, agenda setting, preparation of meeting materials, and minutes documentation.
• Manage the conduct of General Meeting of Shareholders (GMS), ensuring compliance with legal procedures and timelines
• Maintain and update the company’s legal documents, including articles of association, business licenses, and corporate deeds.
• Ensure proper documentation and safekeeping of company records, such as resolutions, meeting minutes, and regulatory filings
• Act as the company’s representative in communications with OJK, notaries, external legal advisors, and industry associations.
• Coordinate regulatory submissions and ensure timely reporting of corporate actions to authorities
• Oversee the disclosure of material information to stakeholders in accordance with regulatory requirements.
• Prepare periodic reports, corporate publications, and announcements to maintain transparency and stakeholder trust
• Coordinate internal and external communications to support the company’s reputation and branding.
• Manage the publication of corporate documents such as annual reports, company profiles, and other official communications
• Provide corporate secretarial support in mergers, acquisitions, restructuring, or other corporate actions.
• Corporate Event Activity such as CSR, employee sport and any other celebrations.

COMPLIANCE HEAD

• Monitor and ensure the company’s compliance with financial services regulations, including those issued by OJK (Financial Services Authority), Bank Indonesia, and other relevant authorities.
• Develop, update, and implement internal policies, procedures, and compliance frameworks in line with regulatory requirements and best practices
• Prepare and submit accurate, timely regulatory reports to OJK and other authorities
• Conduct regular compliance risk assessments and internal audits to identify and mitigate potential compliance risks
• Organize compliance training programs to improve employee understanding of regulatory obligations and ethical standards
• Oversee the implementation of AML/CTF programs, including customer due diligence (CDD), transaction monitoring, and suspicious activity reporting
• Work closely with Legal, Risk, Internal Audit, and Operational teams to align compliance efforts across the organization

LITERACY AND INCLUSION FUNCTIONS

• Enhancing Financial Literacy
• Promoting Financial Inclusion through the development of accessible financing products
• Compliance with OJK Regulations on Financial Literacy and Inclusion
• Strengthening Consumer Protection
• Development and Monitoring of Financial Literacy & Inclusion Programs

Human Resources Head

• Recruitment and Talent Acquisition Management - Managing the employee selection process, including CV screening, interviews, psychological tests, and job offer negotiations.
• Human Resource Development and Training - Designing employee training and development programs aligned with company needs and financing industry regulations.
• Compensation and Benefits Management - Designing competitive incentive and bonus systems to enhance employee motivation and productivity. Ensuring compliance with labor regulations related to compensation, such as BPJS Ketenagakerjaan, BPJS Kesehatan, and employee income tax.
• Industrial Relations and Labor Compliance - Ensuring HR policies comply with labor regulations, such as the Manpower Law and relevant OJK regulations for financing companies
• HR Administration and System Management - Developing and optimizing the HRIS system for efficient HR administration.

Human Resources Coordinator

• Recruitment and Talent Acquisition Management - Managing the employee selection process, including CV screening, interviews, psychological tests, and job offer negotiations.
• Human Resource Development and Training - Designing employee training and development programs aligned with company needs and industry regulations.
• Compensation and Benefits Management - Designing competitive incentive and bonus systems to enhance employee motivation and productivity. Ensuring compliance with labor regulations related to compensation.
• HR Administration and System Management - Developing and optimizing the HRIS system for efficient HR administration.

HR Generalist

• Employee Recruitment and Selection
• HR Administration and Compliance
• Training and Development

Employee Recruitment and Selection
a. Assisting in the recruitment process, from CV screening and interview scheduling to new employee onboarding.
b. Coordinating with other divisions to understand workforce needs.
c. Managing the candidate database and supporting recruitment administration processes.

Employee Training and Development
a. Designing and managing training programs to enhance employee skills.
b. Evaluating training effectiveness and providing improvement recommendations.
c. Supporting the implementation of career development and talent management programs.

3. HR Administration and Compliance
a. Managing employee data, attendance, and other HR documentation.
b. Ensuring compliance with company policies and labor regulations.
c. Assisting in managing compensation, benefits, and payroll processes.