Dani Charter
Boise
Summary
Energetic and results-driven food service professional with a proven track record in delegation, problem-solving, and project prioritization. Expertise in personnel management ensures efficient team operations while consistently meeting deadlines without sacrificing quality. Committed to a long-term position that provides personal and professional fulfillment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Opening General Manager (Multi-Unit)
Nekter Juice Bar
Boise, Meridian
11.2022 - Current
- Developed and implemented strategic initiatives to increase store profitability and operational efficiency.
- Implemented strategies to reduce ticket times while achieving labor percentage goals under 28% with salaried managers.
- Streamlined inventory management and waste reduction through effective ordering strategies, credit requests and invoice tracking.
- Cultivated a strong team culture by recruiting and training over 40 employees and team managers across three restaurants, ensuring high levels of retention/engagement.
- Coordinated with contractors, corporate architects and vendors to ensure efficient store setup at each location.
- Oversaw daily operations, ensuring compliance with health and safety standards.
Crew Leader
Flying Pie Pizzaria
02.2019 - 08.2022
- Trained and mentored new crew members on operational procedures and customer service standards.
- Supervised daily operations to ensure quality service and product delivery.
- Resolved customer inquiries and complaints, enhancing satisfaction and fostering loyalty.
- Coordinated inventory management, maintaining optimal stock levels and minimizing waste.
- Analyzed labor percentages and adjusted staffing levels to align with operational goals.
Barista
Goldy's Corner
Boise, ID
06.2015 - 01.2019
- Provided exceptional customer service, fostering loyalty and enhancing the overall experience.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Implemented seasonal menu changes, incorporating customer feedback to boost sales and engagement.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
Education
No Degree - Foreign Language Studies
Santa Rosa Junior College
Santa Rosa, CA01-2006
Skills
- Operations management
- Budget management
- Staff training/development
- Task delegation
- Strong organizational skills
- Efficient time management
- Effective problem resolution
- Effective multitasking
Certification
- March 2021-2024 | Safe Serv
- Alcohol Serving Certificate
Timeline
Opening General Manager (Multi-Unit)
Nekter Juice Bar
11.2022 - Current
Crew Leader
Flying Pie Pizzaria
02.2019 - 08.2022
Barista
Goldy's Corner
06.2015 - 01.2019
No Degree - Foreign Language Studies
Santa Rosa Junior College