Hi, I’m
Dani Ibrahim
IT Project Manager
South Jakarta
Summary
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in software development and network administration.
Overview
8
years of professional experience
5
years of post-secondary education
8
Certifications
Work History
PT Soedarpo Informatika
IT Specialist Project Manager
02.2024 - Current
Job overview
- Successfully led a cross-functional team in delivering the projects ahead of schedule, resulting in a 20% reduction in team resources to develop and execute comprehensive project plans, including defining project scope, objectives, deliverables, and resource requirements.
- Effectively managed project execution and scope changes through a structured change management process, minimizing scope creep by coordinating activities, tracking progress, and ensuring adherence to project schedules.
- Overseeing new technology projects and facilitating agile practices using Scrum framework (Jira) that enhanced real-time collaboration and tracking, improving team productivity and reducing reporting time.
- Increased successful project delivery, stakeholder satisfaction, managing project timelines and qualities, and enabling effective collaboration within agile teams which improved project delivery time by 30% and increased team adaptability to changing requirements through regular update, transparent communication, and prioritizing stakeholder concerns during the project lifecycle.
- Established strategic partnerships with key stakeholders and clients that resulted in extending project contracts and securing additional income for future initiatives.
- Successfully led a team that provides technical client support (dedicated engineer) and for an Organization's IT products and services delivery meets predefined service level agreements (SLAs) to support Banking operations by availability 99,8%.
- Successfully led user acceptance testing initiatives that ensured project outputs met end-user expectations, leading to a 50% reduction in post-implementation support issues.
- Led a 8 scrum team at the same time of 20 employees in total (3 business analysts, 4 technical support, 3 quality assurance, 7 developers, 3 project admin).
PT Toyota Motor Manufacturing Indonesia
Lead IT Services & Operation
09.2023 - 02.2024
Job overview
- Leads a team that provides technical customer/user support (Technical & Application Support) and Application projects (SDLC) for an Organization's IT products and services.
- Increased first contact resolution rate from 60% to 90% within 6 months by acting as first level escalation point for more complex or critical issues and developing a comprehensive knowledge base and training staff on troubleshooting techniques for common issues resulting in faster resolution times and reduced follow-ups.
- Mentors and coaches team on troubleshooting, solution development, and customer/user communication best practices.
- Manage bug fix execution and change requests by coordinating activities. Collaborate closely with business stakeholders, IS teams, and external vendors to understand user requirements and problems, set expectation solutions, and ensure alignment.
- Decreased ticket volume by 50% over 6 months through implementation of proactive support by encouraging collaborative problem-solving among team members, established a weekly knowledge-sharing session that decreased repetitive ticket submission, and an updated self-service portal that empowers users to solve common problems independently.
- Delivered multiple IT projects (like new software, upgrades, or system integrations), managing post-implementation / maintenance and enabling effective collaboration by following internal and external teams like the vendors or Regional/Japan HQ (TMC) team to ensure successful implementations.
- Successfully led deployment of a new ticketing system that improved tracking and reporting capabilities, resulting in a 20% increase in team productivity by establishing and managing IT service management processes, including incident management, problem management, change management, and service request management.
- Ensuring that IT service delivery meets predefined service level agreements (SLAs) and operational targets to support manufacturing operations and minimize disruptions.
- Always achieved 90% SLA compliance for ticket resolution within the reporting month through process optimization and enhanced team training. Regularly monitored performance metrics and held daily meetings to address areas needing improvement.
- Led a team of 13 employees in total (8 technical support, 2 helpdesk support, 2 developers, and 1 system analyst).
- Received the 'Excellent in IT Services Special Appreciation' for outstanding service delivery and customer satisfaction.
PT Media Nusantara Citra Tbk
IT Project & Maintenance Engineer
09.2022 - 09.2023
Job overview
- Initiate and manage multiple projects of IT (Broadcast, CRM, Finance, Inventory Asset, Warehouse). Work closely with stakeholders to define project objectives, requirements, and provide business scope for new application development or enhancement projects (BRD). This includes identifying key deliverables, milestones, and resource requirements.
- Serve as the primary point of contact for project stakeholders, including internal teams, users and vendors. Provide regular updates on project status, solicit feedback, and address any concerns or issues raised by stakeholders.
- Assemble and lead cross-functional project teams, including developers, designers, testers, and other stakeholders. Provide direction, and guidance to ensure they work effectively towards project goals.
- Working in various project methodologies such as waterfall and agile to implement the project. Overseeing technology projects and facilitating agile practices using Scrum framework (Jira, Gitlab) as a guidance the development team in implementing and refining agile practices and continuous improvement.
- Ensure that application development and deployment adhere to quality standards and best practices. This includes conducting quality reviews, performing testing and validation activities, and implementing quality assurance processes to deliver high-quality solutions.
- Responsible for managing vendor relationships, negotiating contracts, and ensuring that vendors deliver according to agreed-upon terms and specifications.
- Supervise quality control of the IT in the studios before live on-air (network, database, application, hardware).
- Maintain accurate project documentation, including project plans, milestones, status reports, and meeting minutes. Also generate regular progress reports and performance metrics to keep stakeholders informed and aligned with project objectives.
- Succeeded to develop 7 main Projects and new 10++ features/enhancements in a span of 1 year.
PT Trans Indonesia Superkoridor
Project Management Officer (Telco)
05.2021 - 04.2022
Job overview
- Handling various Telecommunication infrastructure projects such as Backbone, Access, Fiberization, and project maintenance.
- Involved in the implementation process of Project Management Life Cycle to ensure the quality of Projects. Tracking progress against milestones and deliverables. This involves collecting and analyzing data, identifying deviations from the plan, and implementing corrective actions to keep the project on track.
- Maintaining and organizing project documentation, including project plans, schedules, work orders, design review meeting, contracts, and other relevant paperwork. This involves ensuring that documents are accurately filed, version-controlled, and easily accessible to team members.
- Ensure that project deliverables meet quality standards and adhere to company policies and procedures. This involves conducting quality reviews, implementing quality control measures, and addressing any quality issues that arise.
- Assist in procuring resources necessary for project implementation and oversee the allocation of resources, such as equipment, materials, and subcontractor services. This could involve coordinating with procurement departments, obtaining quotes, and processing purchase orders to ensure that resources are available as needed.
- Serve as a point of contact for project stakeholders, providing updates on project status, addressing concerns, and facilitating communication between different project teams and stakeholders (Owner or Directors).
- Oversee the closure process, ensuring that all deliverables are completed, final payments are made, and lessons learned are documented for future reference.
- Succeed to complete 100++ projects and implements Project Management Life Cycle to ensure the quality of each project within a year.
PT Bank Rakyat Indonesia
Document Controller
05.2020 - 04.2021
Job overview
- Deploying and implementing new projects of BRIMEN (BRI Management) to all BRI branch regional offices Jakarta 1 area.
- Responsible for managing a document management system to store, track, and retrieve documents electronically. This system may include features such as document versioning, metadata tagging, document indexing, and access controls. Maintain the system, troubleshoot issues, and provide user training when necessary.
- Organize and maintain a well-structured document filing system to facilitate easy retrieval and archiving. Develop a systematic approach for categorizing and indexing documents, ensuring the efficient location and retrieval of information when needed.
PT Nuansa Cerah Informasi
IT Implementer & Support
02.2018 - 02.2020
Job overview
- Responsible for deploying and configuring software solutions (NCI-MediSmart) for clients. This includes understanding client requirements, assessing their existing infrastructure, planning and executing the installation and configuration process, and ensuring smooth integration of the software into their systems.
- Provide training sessions to clients, ensuring they understand how to effectively use the software and its features. This may involve conducting individual or group training sessions, creating training materials, and answering client questions to facilitate their adoption of the software.
- Act as a point of contact for clients, addressing their technical inquiries and resolving issues related to the software, hardware, and network. This involves troubleshooting problems, investigating root causes of issues, and providing timely and effective solutions to ensure client satisfaction.
- Managed daily preventive maintenance such as monitoring & routine checking (health check), and backup database periodically.
- Create and maintain documentation related to software design, configurations, troubleshooting guides, and best practices. This knowledge base will be helpful for both internal teams and clients, ensuring consistent and effective support.
- Maintaining strong relationships with clients, actively engaging with clients, understanding their needs, addressing any concerns or feedback, and providing proactive support to nurture long-term partnerships.
- Collaborate with developers, quality assurance teams, project managers, and other stakeholders within the organization. This collaboration ensures effective communication and coordination to meet client requirements and resolve issues efficiently.
- Always received above 90% satisfaction feedback from the clients.
STMIK Mardira Indonesia
Lecturer
01.2017 - 02.2018
Job overview
- Lecturing Object-Oriented Programming using Java language (Eclipse IDE).
- Lecturing basic Web Programming (PHP, HTML, CSS, Javascript).
- Lecturing Visual Programming (Visual Basic .Net C#).
Education
Telkom UniversityBandung, Indonesia
Bachelor of Engineering (B.E.) from Informatics
08.2011 - 01.2017
University Overview
- Final Project : Live Forensics Technique as Malware Forensics Investigation, Case Study : Citadel Malware.
- Organization : Head of Telkom Tennis Club, Assistant Laboratory of Computer System Telkom laboratory.
Skills
Leadership
Certification
Microsoft Dynamics 365 (CRM, NAV, AX), 2025
Timeline
Microsoft Dynamics 365 (CRM, NAV, AX), 2025
05-2025
The Business Intelligence: Statistics, Database Theory, SQL, Tableau.
05-2025
Leadership Mastery for Strong Leaders
03-2025
The Project Management Course: Beginner to Project Manager
03-2025
Professional Scrum Master
11-2024
TOEFL ITP
07-2024
JIRA for Agile/Scrum Project Implementation
02-2024
IT Specialist Project Manager
PT Soedarpo Informatika
02.2024 - Current
Lead IT Services & Operation
PT Toyota Motor Manufacturing Indonesia
09.2023 - 02.2024
SQL, Java, Javascript, C#
04-2023
IT Project & Maintenance Engineer
PT Media Nusantara Citra Tbk
09.2022 - 09.2023
Project Management Officer (Telco)
PT Trans Indonesia Superkoridor
05.2021 - 04.2022
Document Controller
PT Bank Rakyat Indonesia
05.2020 - 04.2021
IT Implementer & Support
PT Nuansa Cerah Informasi
02.2018 - 02.2020
Lecturer
STMIK Mardira Indonesia
01.2017 - 02.2018
Telkom University
Bachelor of Engineering (B.E.) from Informatics
08.2011 - 01.2017
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