Daniel

• Led end-to-end e-commerce operations across TikTok Shop, Shopee, and Tokopedia, covering sales, live commerce, customer service, and commercial activities.

• Developed and executed data-driven sales and digital marketing strategies to drive revenue, growth, and business performance.

• Monitored key business metrics including GMV, Revenue, ROAS, Conversion Rate, Traffic, AOV, and Customer Retention to support strategic decision-making.

• Managed and developed cross-functional e-commerce teams, establishing SOPs, KPIs, performance evaluations, and coaching programs.

• Collaborated with Sales, Marketing, Finance, Warehouse, and Product Development teams to improve operational efficiency and business performance.

• Oversaw inventory, order fulfillment, customer experience, and business reporting, providing strategic recommendations to management.

• Conducted operational and financial audits across multiple factory locations to ensure compliance with policies, procedures, and internal controls.

• Developed risk-based audit plans and performed risk assessments prior to fieldwork.

• Evaluated business processes and internal controls to identify risks, discrepancies, inefficiencies, and improvement opportunities.

• Performed inventory audits, stock verification, and physical inspections to strengthen inventory controls.

• Analyzed operational and financial data, identified root causes, and provided practical recommendations and corrective actions.

• Prepared audit reports and presented findings and recommendations to management to support informed decision-making and business improvement.

• Prepare data, analyze data before inspection.

• Take official trips to outlets, warehouses and branches.

• Conduct operational and non-operational checks, such as stock taking, cash taking, inventory, condition of goods.

• Obtaining, analyzing and evaluating accounting documentation, reports, and data.

• Prepare and report the results of the audit to the audit manager.

• Prepare data, analyze data before inspection.

• Take official trips to outlets, warehouses and branches.

• Conduct operational and non-operational checks, such as stock taking, cash taking, inventory, condition of goods.

• Obtaining, analyzing and evaluating accounting documentation, reports, and data.

• Prepare and report the results of the audit to the audit manager.

• Sold and maintained Priority Banking program, including investment and priority savings, to meet client needs.

• Promoted bank programs for savings, time deposits, and current accounts, enhancing customer engagement.

• Established strong customer relationships to foster loyalty and retention.

• Reporting all types of activities and programs that have been carried out.