Ms Office
Daniel Johannes
Service Engineer
Jakarta
Summary
A passionate biomedical engineer, adept at enhancing operational efficiency through expert troubleshooting and equipment installation. Proven ability to foster strong customer relationships while managing international calibration projects. Skilled in creating service reports and performing preventive maintenance, ensuring optimal performance of complex laboratory and medical equipments
Overview
4
4
years of professional experience
2
2
Language
Work History
Field Service Engineer
Elo Karsa Utama
10.2021 - Current
- Establish and maintain strong relationships with customers, and consistent follow-up on outstanding issues.
- Provide technical support for troubleshooting, repairing, and maintaining operational efficiency.
- Examine faulty equipment, interpret reports, and analyze customer complaints to diagnose equipment malfunctions.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Conduct equipment installation, operational, and performance qualifications.
- Perform detailed diagnostics to accurately identify root causes, and implement appropriate solutions to improve system performance.
- Develop and establish protocols for preventive maintenance plans tailored to individual client needs, to extend equipment life usage and minimize disruptions.
- Provide recommended design changes, upgrades, and replacements to improve system performance.
- Manage international calibration projects from Thermo Fisher Scientific to conduct preventive maintenance for BRIN sites across Indonesia.
Education
Bachelor of Science - Biomedical Engineering
Swiss German University
South Tangerang, Indonesia 04.2001 -
Skills
Service documentation
Software
Hobbies
A sports enthusiast, especially in Padel and Tennis
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