Danielle Bailey
Boise
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
18
18
years of professional experience
Work History
Server/Bartender Trainer
Hook & Reel Seafood
Meridian
07.2020 - 06.2026
- Trained staff on cocktail preparation and bar equipment usage.
- Developed training materials for new bartenders and service staff.
- Assisted in training new servers on restaurant procedures and policies.
- Provided ongoing support to bartenders during peak service times.
- Provided exceptional customer service in fast-paced dining environment.
- Delivered food and beverages promptly and accurately to patrons.
- Maintained cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues professionally and swiftly.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Coordinated beverage inventory management and stock replenishment processes.
Server
Buffalo Wild Wings
Meridian
12.2012 - 07.2020
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed food and drink orders efficiently during peak hours.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted with training new servers on menu items and service standards.
- Handled cash transactions accurately and processed payments swiftly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server/Bartender
Les Bois Park Racing
Garden City
04.2012 - 11.2012
- Delivered exceptional customer service to enhance guest experience at racing events.
- Collaborated with kitchen staff to ensure timely food and beverage service.
- Managed cash transactions efficiently during busy racing days.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Provided recommendations on food pairings to guests for optimal satisfaction.
- Handled customer inquiries and resolved issues promptly and courteously.
- Set up and broke down dining areas before and after events.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Lead Hostess/Server
IHOP
Boise
04.2008 - 10.2011
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Trained new hostesses on seating procedures and customer service standards.
- Coordinated with kitchen and wait staff to ensure timely service delivery.
- Provided support during meal rushes to enhance overall customer experience.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Used a cash register to handle all transactions correctly and efficiently.
- Followed safety protocols at all times while on the job.
- Delegated tasks to hostesses according to their skills.
Education
Timberline High School
Boise, IdahoSkills
- Hospitality service expertise
- Menu planning
- Staff training
- Upselling techniques
- Food safety regulations
- Cash handling
- Shift management
- Time management
- Multitasking and organization
- Attention to detail
- Conflict resolution
- Exceptional customer service
Timeline
Server/Bartender Trainer
Hook & Reel Seafood
07.2020 - 06.2026
Server
Buffalo Wild Wings
12.2012 - 07.2020
Server/Bartender
Les Bois Park Racing
04.2012 - 11.2012
Lead Hostess/Server
IHOP
04.2008 - 10.2011
Timberline High School